Engagement Manager

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $104.9k - $174.7k / year

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

👻 Ghost score 4%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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RELX

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

RELX is a global provider of information-based analytics and decision tools for professional and business customers. The company focuses on enabling its clients to make better decisions, improve results, and enhance productivity by leveraging advanced technology and data. RELX serves various sectors, including Risk, Scientific, Technical & Medical, Legal, and Exhibitions, by offering specialized information and analytical tools that facilitate critical decision-making. The company is committed to corporate responsibility and delivering societal benefit through its products by contributing to scientific advancement, legal justice, and effective market transactions.

📋 Description

• Work closely with Strategic Account Managers to identify opportunities for integrating LexisNexis solutions into client operations • Present quarterly business reviews to executives, business owners, and other stakeholders • Act as a trusted advisor and maintain awareness of customer needs and objectives • Resolve client issues using data quality concepts and tools • Communicate fraud risks and mitigation plans through reports and presentations • Create professional services roadmaps to plan and drive client engagement • Deliver client presentations and performance analyses to high-level clients and senior management • Research products and analyze clients’ competitive positions to develop success-oriented recommendations • Collaborate with Strategic Account Managers, fraud analysts, technical consultants, and product teams • Coordinate product enhancements and bug fixes with product management • Develop solution knowledge with product teams to improve the client experience • Represent and advocate for clients in product roadmap discussions • Track KPIs, timelines, and resource allocation to ensure smooth project execution

🎯 Requirements

• Bachelor's degree or equivalent experience required • 7+ years client-facing/consulting experience preferred • Working knowledge of SaaS and “big data” solutions such as Hadoop/Impala is a plus • PMP or similar certification is a plus • Experience analyzing, identifying, or mitigating fraud • Expert-level consultative, relationship-building, collaboration, time-management, organizational, and multitasking skills • Working proficiency in SQL • Proficiency in Python is a plus • Expertise in project governance, client delivery, and complex implementation projects • Strong oral and written communication skills, including explaining technical concepts to technical and non-technical audiences • Proficiency with MS Project or similar tools • Valid passport required • Ability to travel up to 30% of the time • Ability to work under pressure, prioritize multiple requests, meet timelines, and deliver results • Ability to communicate in the required language(s) and interact effectively with internal and external clients

🏖️ Benefits

• Annual incentive bonus • Country-specific benefits • Accommodation or adjustment support during the hiring process