Technical Customer Success Manager – Legal (JD Required)

🔥 0 minutes ago

🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $68k - $113.4k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

👻 Ghost score 3%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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RELX

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

RELX is a global provider of information-based analytics and decision tools for professional and business customers. The company focuses on enabling its clients to make better decisions, improve results, and enhance productivity by leveraging advanced technology and data. RELX serves various sectors, including Risk, Scientific, Technical & Medical, Legal, and Exhibitions, by offering specialized information and analytical tools that facilitate critical decision-making. The company is committed to corporate responsibility and delivering societal benefit through its products by contributing to scientific advancement, legal justice, and effective market transactions.

📋 Description

• Manage a portfolio of Large Law Accounts and serve as the primary customer success lead responsible for adoption, workflow transformation, customer value, retention, and usage growth • Build trusted advisor relationships with customer stakeholders and develop tailored success plans aligned to firm goals, legal workflows, and business priorities • Drive customer adoption and value realization by helping firms embed LexisNexis drafting, research, analytics, and AI-powered workflow solutions into daily legal work • Partner cross-functionally with Client Managers, Sales, Product, Marketing, and Enablement on account planning, executive business reviews, renewal support, expansion opportunities, and risk mitigation • Use customer health, engagement, and usage data to identify adoption barriers, guide change management, and drive proactive outreach that improves retention and growth • Support customer engagement strategies that increase awareness, usage, and measurable value across practice groups, departments, and key stakeholder audiences • Serve as the voice of the customer by sharing account insights, workflow needs, and product feedback with internal stakeholders to improve the customer experience and inform future enhancements

🎯 Requirements

• JD required • Experience working with law firms, legal professionals, or legal technology • Experience in customer success, account management, consulting, legal technology, enterprise software, or solution adoption roles supporting complex customer environments • Understanding of large law firm workflows, stakeholder dynamics, and the role of AI in legal research, drafting, summarization, and productivity transformation • Ability to build strong customer relationships, lead strategic customer conversations, support change management, and deliver value-based engagement plans • Experience using product usage, customer health, and engagement data to guide account strategy, improve retention, and support broader adoption and expansion • Proficiency with CRM, customer success, enablement, analytics, and AI-powered tools, including Salesforce, Gong, Seismic, Tableau, and LLM-based technologies or similar platforms • Ability to travel up to 15%, depending on customer needs

🏖️ Benefits

• Annual incentive bonus eligibility • Wellbeing initiatives • Shared parental leave • Study assistance • Sabbaticals • Flexible working hours • Country-specific benefits • Disability accommodations during the hiring process