Technical Support Specialist

🔥 5 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $50k - $55k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

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Rentvine

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📦 Logistics

🏠 Real Estate

Consulting • Logistics • Real Estate

Rentvine is a property management software company that focuses on transforming the operations of property management firms by enhancing customer relationships. The software offers a variety of services including tenant screening, trust accounting, and portals for both tenants and owners. Their solutions cater to the needs of real estate investors and property managers, aiming to streamline property management and investment processes.

📋 Description

• Own inbound customer inquiries via phone, email, and live chat — responding promptly, professionally, and with measurable impact on customer satisfaction. • Serve as a trusted advisor to clients, guiding them through complex platform questions and helping them get maximum value from Rentvine's features. • Create, manage, update, and resolve support tickets with accurate documentation and timely follow-through. • Consistently meet or exceed established SLAs, CSAT targets, and team KPIs. • Diagnose, investigate, and resolve software, accounting, and workflow-related issues with a structured, methodical approach. • Identify recurring issues and escalate complex or high-impact cases to Tier 2 or Engineering with clear, thorough context. • Develop and maintain deep expertise in Rentvine's platform, including accounting modules, reporting tools, integrations, and operational workflows. • Contribute to the continuous improvement of the knowledge base, internal SOPs, and customer-facing help content.

🎯 Requirements

• 2 years of experience in technical support, help desk, or customer success — ideally within a SaaS or software environment. • Demonstrated ability to troubleshoot software issues methodically, with clear documentation of steps and outcomes. • Strong written and verbal communication skills, with the ability to convey technical information clearly to non-technical audiences. • Experience working within ticketing or CRM systems (Intercom, HubSpot, Zendesk, Salesforce, or similar). • Customer-first mindset with a genuine passion for helping people solve problems. • Bachelor's degree or equivalent experience in Accounting, Finance, Business, Property Management, Information Technology, or a related field is better.

🏖️ Benefits

• Competitive base salary commensurate with experience, plus a full benefits package. • Professional development support, including ongoing training and access to industry resources. • A collaborative, inclusive culture that values accountability, curiosity, and continuous improvement. • Clear growth paths into Tier 2 support, Customer Success, Product, or other functions as the company scales. • The energy of a high-growth startup (#60 on the 2025 Inc. 5000) with the stability of a proven platform.