Senior Software Engineer, Agents

🔥 2 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🧑‍💻 Full-stack Engineer

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Replicant

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

Replicant is a company that provides an advanced conversational AI platform designed to autonomously resolve customer service interactions. Their technology helps businesses enhance efficiency and customer satisfaction by resolving up to 80% of customer inquiries without the need for additional agents. The platform excels in reducing handle times, improving CSAT scores, and decreasing agent turnover. Replicant's solutions are utilized across various industries such as insurance, healthcare, consumer services, retail, and transportation. The platform is enterprise-grade, offering reliable, human-sounding AI interactions with sophisticated voice and transcription capabilities, ensuring accuracy and security for their clients.

📋 Description

• Own AI agents for assigned customers across discovery, design, build, evaluation, launch, and live operation • Sit with customers to map workflows and translate ambiguous business goals into concrete agent scopes and enforced business logic • Design and write prompts, instructions, and conversation flows, iterating against evaluations and real transcripts • Integrate agents with customer CRMs, ticketing systems, internal services, APIs, and third-party systems • Shape reliable tool-call inputs and outputs and handle authentication, errors, and edge cases • Build test sets covering happy paths, unhappy paths, edge cases, and hallucination risks • Measure agent quality and harden agents for production, including guardrails, failure modes, latency, and cost • Monitor live conversations and tool-call health, debug logs and transcripts, and ship fixes under pressure • Feed recurring patterns and missing capabilities back to Product

🎯 Requirements

• Customer-facing strength, including the ability to earn trust with skeptical stakeholders • Ability to translate ambiguous business problems into concrete plans • Clear communication with technical and non-technical audiences • Integration fluency with customer APIs, endpoints, protocols, and third-party systems • Ability to design clean tool schemas and handle authentication, errors, and edge cases • Ability to validate bespoke, under-documented customer APIs • Prompt and instruction craft for LLM behavior • Ability to write unambiguous instructions and diagnose prompt failures • Eval-first approach and product taste for effective conversations • Nice to have: general-purpose coding experience with TypeScript, Python, or SQL • Nice to have: prior forward-deployed, solutions engineering, or customer-embedded work • Nice to have: conversational AI, voice, or contact center domain experience • Nice to have: experience with LLM evaluation tooling and observability • A computer science degree or software engineering title is not required • Backgrounds such as systems administration, integration engineering, or technical support are welcome

🏖️ Benefits

• Company-wide offsites and smaller team gatherings • Conferences, books, and courses funded through a tech and learning stipend • Remote work by design with flexible calendar management • Flexible vacations • Paid sabbatical after 5 years • Comprehensive benefits • Physical and mental well-being stipend • Competitive salaries • Equity in the company