Field Service Manager

Job not on LinkedIn

🔥 1 hour ago

🦌 Connecticut, New Jersey, +4 more states – Remote

🦌 Connecticut – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🍂 Massachusetts – Remote 🔔 Pennsylvania – Remote ⚔️ Virginia – Remote

💵 $130k - $155k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 0%

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Repligen Corporation

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏭 Manufacturing

🏥 Healthcare

💼 Consulting

💰 $600M Post-IPO Debt - Repligen on 2023-12

Manufacturing • Healthcare • Consulting

<Repligen Corporation> Repligen Corporation is a life sciences company focused on bioprocessing technology leadership, providing scalable hardware, consumables and software for development and manufacture of biologic drugs and advanced therapies. Its portfolio includes upstream intensification systems (XCell ATF, KrosFlo TFDF), tangential flow filtration devices (KrosFlo, TangenX), chromatography systems and resins (KRM, OPUS, affinity and ion exchange resins), single-use fluid management and mixing solutions (ProConnex, MixOne, FlexBiosys products), dialysis devices, and real-time process analytics and control software (PATsmart, SoloVPE, FlowVPX). Repligen supports production of antibodies, proteins, viral vectors, mRNA, pDNA and other emerging modalities, and offers services, configurators and cGMP-ready solutions for biopharmaceutical manufacturers.

📋 Description

• Lead and develop a high-performing team of Field Service Engineers across the North America East Coast territory • Ensure the health and safety of the Field Service team, colleagues, and customers • Provide direction, coaching, and career development to direct reports • Ensure the team is trained, developed, capable, prepared, motivated, supported, equipped, and compliant • Deliver outstanding customer experiences and resolve customer complaints • Collaborate with Technical Support, Product Engineers, Automation Engineers, commercial teams, engineering, quality, and product management • Drive effective and efficient execution of Field Service jobs across the Americas • Oversee system installations, preventative maintenance, demo kit maintenance, demonstration/display systems, software installations, and system repairs • Optimize team scheduling and capacity to meet service needs • Champion safety, quality, productivity, and compliance initiatives • Collaborate on Service Readiness for New Product Introductions • Achieve service revenue, profitability, and operational execution targets • Provide forecast information and support growth initiatives • Identify, develop, recommend, and execute continuous improvement initiatives

🎯 Requirements

• Bachelor's degree required, BA/BS in an Engineering or Science oriented discipline • 5 years prior operations or field service leadership experience preferred • Proven experience leading a team and managing customer relationships • Ability to develop and execute multiple priorities and approaches to meet objectives • Exceptional interpersonal skills • Willingness to travel within your specified geographic region • Proven leadership and ability to orchestrate resources and motivate teams • Experience managing a P&L or operational budget • Service business savvy

🏖️ Benefits

• Variable cash programs (bonus or commission) • Equity may be included for eligible roles • Paid time off • Health, dental, and vision benefits • Retirement benefits • Flexible spending accounts