Personal Loan Specialist

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $19 - $20 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Reprise Financial

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2021

💳 Fintech

💸 Finance

👥 B2C

Fintech • Finance • B2C

Reprise Financial is an online consumer lending platform that provides unsecured personal loans ranging from $2,500 to $25,000 for uses such as debt consolidation, credit card refinancing, medical and dental bills, major purchases, travel, and other personal expenses. The company emphasizes a simple, fast online application with pre-approval checks that don't affect credit scores, fixed rates, clear terms, quick funding (often by the next business day), and financial education resources. Reprise reports having funded over $3. 0 billion in loans to customers across the United States and positions itself as a reliable B2C lender focused on helping consumers regain control of their finances.

📋 Description

• Work independently in a fast-paced remote environment with management and team guidance • Multitask and adapt to role demands while providing timely and efficient service • Handle inbound and outbound phone calls and/or emails through the dialer system • Communicate with customers who have started the application process and need additional information or assistance • Engage with customers and departments through phone, email, chat, and in-house systems • Assess customer needs, explore options, and introduce different types of loans • Build trust relationships, customer loyalty, and satisfaction throughout the application process • Help customers complete application processes • Verify customer information • Assist customers with uploading documents to the online portal • Note and document applications • Answer customer questions, concerns, and objections • Persuasively explain the value of loan options • Follow and maintain knowledge of company policies, procedures, state and federal lending laws, and compliance guidelines • Complete comprehensive sales training covering product knowledge, sales tactics, objection handling, and core systems • Meet and exceed monthly accountability metrics • Engage with feedback and continuous improvement, and provide constructive feedback to improve performance and processes

🎯 Requirements

• 1-2 years of experience in a call center setting, preferably with a dialer system or handling high volume calls • Customer satisfaction orientation and sales competencies • Coachable and adaptable, with willingness to learn and grow • Knowledge of sales/customer service techniques and principles • Excellent communication, customer service, and sales skills/tactics • Ability to work in a goal-oriented environment • Proficient computer skills • Self-motivated and performance oriented • Ability to adapt to changing sales scenarios and customer needs • Ability to work independently in a fast-paced environment • Understanding credit bureau reporting • Must reside in one of the employer's approved locations by start date • Currently authorized to work in the United States without sponsorship now or in the future • Willingness to work 9am-6pm CST • Comfort making outbound sales calls every day using a dialer • Experience with a dialer system or handling high volume calls • Experience reviewing or explaining credit report information • Experience assisting customers with completing applications, reviewing or verifying information, and uploading or submitting required documents

🏖️ Benefits

• Comprehensive medical, dental, and vision coverage • Health Savings Account (HSA) contributions • Employee Assistance Program (EAP) • 401(k) program with Safe Harbor Match (100% of the first 3% and 50% of the next 2%) • Accrued time off • Company holidays • Sick time • 3 floating holidays • 12-week Paid Parental Leave • Monthly incentive bonus based on company and individual performance • Robust tech package • Fully remote work arrangement • Regular virtual meetings and team events