Area Retention Supervisor

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Republic Services

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1998

💼 Consulting

📦 Logistics

Consulting • Logistics • Environmental Solutions

Republic Services is a leading provider of comprehensive environmental solutions, specializing in recycling, waste management, and sustainability services. The company partners with both residential and business customers to create cleaner, safer, and healthier communities while driving environmental sustainability through innovative practices and technologies. Their services include solid waste and hazardous waste treatment, dumpster rental, and emergency response, all aimed at helping clients achieve their sustainability goals.

📋 Description

• Assist the Area Retention Manager with planning, organizing, directing and coordinating sales activities for an assigned AAM Pod • Maximize sales volume and drive targeted profitable growth • Provide individual and team-based sales coaching and training, including shadowing and monitoring inbound call recordings • Assist area and BU sales leadership with pricing, business plans and team engagement • Supervise sales professionals and participate in hiring, training, coaching and performance management • Ensure effective implementation of pricing initiatives and achievement of budgeted pricing metrics • Manage Book of Business assignments with the Area Retention Manager • Manage and approve weekly timesheets and administer the Attendance Policy • Approve PTO requests • Prepare and review Performance Improvement Plans and disciplinary documentation with the Area Retention Manager • Manage customer onboarding, cases, credits and quote approvals • Train and coach Customer Zeal with a focus on First Call Resolution • Focus on customer retention through quality calls, escalation cases and relationships with BU Operations teams • Ensure effective use of the Company’s Contact Relationship Management tool • Maintain accountability for sales goals, key metrics and budget achievement • Monitor market behavior and competitive trends and proactively manage the customer base • Maintain knowledge of services, lines of business and pricing structures • Sell additional services to commercial and industrial clients to grow targeted revenue • Complete required sales reports • Assist with reviewing Customer Service Agreements for terms, conditions, pricing and accuracy • Perform other job-related duties as required

🎯 Requirements

• High School diploma or GED • Two or more years of progressive experience in a sales role • Experience training, mentoring, coaching, setting standards and/or acting as a resource for others • Valid driver’s license • Professional presentation and confidence • Good time management skills • Good communication skills with all levels of management, internally and externally • Strong active listening skills • Ability to grasp concepts quickly and follow through • Ability to identify information needed to clarify situations • Ability to use a logical, sequential approach to problem-solving • Good written and verbal presentation skills • Self-motivated with a strong work ethic and goal orientation • Ability to maintain confidentiality • Excellent persuasion skills • Service orientation • Ability to foster teamwork and enlist support and participation • Ability to innovate and support organizational change • Accountability for personal and team performance

🏖️ Benefits

• Comprehensive medical benefits coverage • Dental plans • Vision coverage • Health care and dependent care spending accounts • Short- and long-term disability • Life insurance • Accidental death & dismemberment insurance • Employee and Family Assistance Program (EAP) • Employee discount programs • Retirement plan with a generous company match • Employee Stock Purchase Plan (ESPP) • Paid Time Off (PTO)