Lead Customer Support Specialist

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $23 - $32 / hour

⏰ Full Time

🟠 Senior

💝 Customer Support

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Republic Services

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10,000+ employees

Founded 1998

Environmental Solutions • Waste Management • Sustainability

Republic Services is a leading provider of comprehensive environmental solutions, specializing in recycling, waste management, and sustainability services. The company partners with both residential and business customers to create cleaner, safer, and healthier communities while driving environmental sustainability through innovative practices and technologies. Their services include solid waste and hazardous waste treatment, dumpster rental, and emergency response, all aimed at helping clients achieve their sustainability goals.

📋 Description

• Provide exceptional customer service and waste support to clients. • Respond to inquiries, process orders, prepare correspondence, and troubleshoot issues. • Deliver outstanding service to internal and external clients via phone, email, or in person. • Indirectly supervise junior staff members and provide advanced support to resolve complex issues. • Establish effective communication pathways to handle customer inquiries. • Collaborate with teams to ensure swift resolution of customer concerns. • Manage office services such as data entry, clerical work, records control, and report preparation. • Investigate and resolve billing discrepancies, process adjustments, and manage invoicing and collections.

🎯 Requirements

• 7-10 years of progressively responsible experience in a customer-facing role addressing customer needs, preferably in waste disposal, chemistry, or a related field. • Extensive knowledge and ability to mentor Sr Customer Support Specialists with Resource Conservation and Recovery Act (RCRA) Laws and Regulations. • Knowledge of advanced accounting processes. • Ability to identify trends and data patterns. • Ability to work within a team environment and handle multiple assignments simultaneously. • Proficient with Microsoft Office, DocuSign, and PDF writer. • Ability to read, analyze, and interpret complex documentation, technical procedures, and governmental regulations.

🏖️ Benefits

• Comprehensive medical benefits coverage. • Dental plans and vision coverage. • Health care and dependent care spending accounts. • Short- and long-term disability. • Life insurance and accidental death & dismemberment insurance. • Employee and Family Assistance Program (EAP). • Employee discount programs. • 401(k) plan with a generous company match. • Employee Stock Purchase Plan (ESPP). • Paid Time Off (PTO)