Director, Consumer Insights

Job not on LinkedIn

🔥 0 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $150k - $180k / year

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Resident

WebsiteLinkedInAll Job Openings

201 - 500 employees

🍽️ Food & Beverage

🏨 Hospitality

🛒 Retail

Food & Beverage • Hospitality • Retail

Resident is a company that creates a house of brands focused on providing high-quality, comfortable, and stylish home furnishings. Known for its award-winning mattress brand Nectar, Resident partners with technology and retail giants to inspire great sleep and enhance home comfort. The company has demonstrated substantial growth, achieving significant sales and profitability, and has been recognized in prestigious media outlets. Resident operates in over 2500 locations and embraces a culture dedicated to comfort and innovation in home living.

📋 Description

• Establish Ashley's insights capability for product, marketing, retail, and customer experience decisions. • Design and manage learning plans and custom research initiatives. • Translate ambiguous business questions into research objectives, survey instruments, discussion guides, sample plans, analysis frameworks, and actionable readouts. • Synthesize research data, customer feedback, business inputs, and supplier outputs into decision-ready presentations. • Build relationships across functions and connect insights across business units, channels, and stakeholder groups. • Own the insights repository and knowledge hub, including searchable findings, source materials, reusable learnings, and AI-enabled synthesis workflows. • Create an intake and prioritization process for insights work. • Manage and develop one direct report through coaching, prioritization, quality review, and stakeholder alignment. • Turn complex research into commercially useful recommendations and executive-ready storytelling.

🎯 Requirements

• 8+ years in consumer/customer insights, market research, UX research, strategy, product marketing, or customer experience; director-level experience preferred. • Proven experience designing and executing custom research, including surveys, panels, concept testing, feedback programs, and qualitative and quantitative methods. • Experience synthesizing multi-source data into insight storytelling. • Ability to connect consumer, customer, retail, and marketplace signals to product strategy, merchandising, pricing, and growth priorities. • Fluency with AI-enabled research and knowledge management tools. • Comfort operating with incomplete inputs and limited resources while maintaining research discipline. • Strong track record influencing across a matrixed organization. • People management experience. • Able and willing to travel to company on-site meetings in Tampa, FL. • Must reside and be authorized to work within the United States. • Bachelor's degree preferred, not required. • Preferred: experience in furniture, home goods, appliances, or other high-consideration retail/ecommerce categories. • Preferred: sourcing insights across store teams, customer service, reviews, marketplace content, and digital performance signals. • Preferred: building an insights or knowledge management capability.

🏖️ Benefits

• Competitive Salary • Health, Vision & Dental Insurance • HSA company contributions • 401K with company match component • Take what you need Paid Time Off • Wellness benefits • WFH office and cell phone/internet stipend • A FREE MATTRESS plus an awesome Friends and Family discount!