Telephony Engineer

Job not on LinkedIn

🔥 0 minutes ago

🌐 United States, India, +6 more countries – Remote

🇺🇸 United States – Remote 🇮🇳 India – Remote 🇺🇦 Ukraine – Remote 🇧🇷 Brazil – Remote 🇦🇷 Argentina – Remote 🇷🇴 Romania – Remote 🇵🇱 Poland – Remote 🇷🇸 Serbia – Remote

🏄 California – Remote

🏄 California – Remote

💵 $6k - $7.5k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷🏻‍♀️ Engineer

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Retell AI

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Retell AI is a company that specializes in voice AI technology, enabling businesses to enhance their call operations through automated solutions. Their platform offers features such as call transfer, appointment booking, and IVR navigation, allowing for efficient customer support and lead qualification. Retell AI integrates seamlessly with various telephony systems and supports multiple languages, providing businesses across industries like healthcare and financial services with reliable and scalable voice agent solutions.

📋 Description

• Manage and collaborate with customers on complex SIP integrations with CCaaS/CPaaS platforms such as NiCE, Five9, Avaya, Genesys, Amazon Connect, Twilio, and Telnyx • Drive future telephony platform integrations • Investigate and debug call failures using PCAP analysis, SIP traces, and carrier logs • Improve telephony reliability, call quality, and customer experience • Act as the primary technical point of contact for enterprise clients after onboarding • Translate customer technical feedback and friction points into actionable product improvements for development teams

🎯 Requirements

• 5+ years as a Telephony Engineer, VoIP Engineer, or equivalent low-latency networking role • Deep understanding of SIP Protocol (RFC 3261) • RTP and voice quality debugging using PCAPs and trace tools such as Wireshark/TShark • Strong networking fundamentals, including TCP/IP/TLS, DNS, and firewalls • Familiarity with modern CPaaS/cloud communication platforms such as Twilio, Plivo, and Telnyx • Ability to write or modify basic scripts in Python, Bash, or JavaScript • Ability to guide premium clients through complex setups and communicate technical issues clearly • Familiarity with Asterisk, FreeSWITCH, Kamailio, or relevant SIP proxy/SIP servers is a plus • Must be open to working overlapping hours with the Pacific Time team and customers • Work authorization status in the United States is requested; Retell AI assists with visa sponsorship

🏖️ Benefits

• Visa sponsorship assistance • Relocation assistance for working in the San Francisco area