Account Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $84k - $101k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Perpetual

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2022

🍽️ Food & Beverage

🏥 Healthcare

💼 Consulting

Food & Beverage • Healthcare • Consulting

Perpetual is a technology platform designed to promote zero-waste packaging at institutions such as college campuses and hospitals. Their solutions facilitate the reuse of packaging by allowing users to borrow items easily through existing payment and credential systems, minimizing barriers to usage. The company's mission is to assist institutions in achieving sustainability goals while reducing operational costs through innovative recycling and tracking solutions.

📋 Description

• Own the client relationship from contract signature through renewal • Serve as the primary point of contact for accounts from kickoff through renewal • Understand each client’s goals, operations and challenges and proactively offer solutions • Customize and run external kickoffs with Hardware and Software teams • Build and maintain onboarding checklists, including commitments, risks and timelines • Validate onboarding plans with internal teams and agree them with clients • Track progress, escalate blockers and manage client communication through launch • Own post-launch check-in cadence and maintain account health visibility • Identify and resolve risks before they reach clients • Find upsell and expansion opportunities and own renewals and contract extensions end to end • Share feedback, friction points and patterns with Product and leadership • Lead client communication on high-severity issues with Product collaboration on timelines and resolution • Flag scope creep to Product and use onboarding history to identify root causes • Travel to client campuses, particularly during August–October launch season • Report to the Customer Delivery Lead

🎯 Requirements

• Account management or customer success experience with B2B clients, from onboarding through renewal • Experience owning renewals and expansion conversations • Experience running onboarding or implementation projects involving several internal teams • Clear, plain-language communication, including when things go wrong • Strong follow-through and ability to close loops without being chased • Based in and eligible to work in the United States • Able to work EST or CST hours • Able and willing to travel to client campuses across the US, especially during launch season (August to October) • Positive, go-getter attitude • Self-motivated with high ownership • Nice to have: experience with university, campus dining or food-service clients • Nice to have: experience with hardware and software (IoT) products • Nice to have: experience with ClickUp and HubSpot • Nice to have: startup experience

🏖️ Benefits

• Standard benefits package • Annual offsite with the entire Reusables team • Variable pay compensation model • Remote work arrangement • Work that ships: impactful programs delivered to campuses

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