Shift Supervisor

Job not on LinkedIn

🕒 September 25

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $0 - $55k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 17%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Revelations Counseling & Consulting

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2011

🏥 Healthcare

💼 Consulting

🏛️ Government

Healthcare • Consulting • Government

Revelations Counseling & Consulting is a provider of licensed counseling services and organizational consulting that bridges mental healthcare with system-level whole-health solutions. The company delivers competent, compassionate counseling to individuals, families and offers consulting for commercial and government entities to optimize human performance, address social determinants of health, and predict better outcomes across systems. Their site references patient/client portals, counseling and consulting capabilities, leadership, partnerships, NAICS/CAGE identifiers and services for both clinical care and systems-level implementation.

📋 Description

• Supervise, train, coach, and develop the Customer Service Representative team • Supervise daily operations and drive performance in the Customer Service Contact Center • Ensure compliance with Department of Defense TRICARE requirements and Revelations policies and procedures • Ensure production, accuracy, and quality metrics are met in a multi-channel contact center handling DoD claims, enrollment, approved medical authorizations, and appointment scheduling • Interact directly with internal and external customers • Monitor Contact Center performance levels, identify training needs, and develop staff action plans • Monitor real-time and historical reporting to ensure service levels and contract requirements are met • Review CRM and customer portal entries for accuracy and appropriate handling • Counsel employees on performance issues and monitor Performance Improvement Plans • Draft performance evaluations for management review • Consult with management and Human Resources on performance and behavior issues • Help employees create development plans and identify talents that expand Revelations’ internal talent pool • Maintain internal standards, guidelines, and procedures for customer service and performance • Ensure adherence to TRICARE, CRM, and customer portal protocols • Partner with Workforce Management to plan and adjust employee schedules and ensure adequate coverage • Assist with employee selection, new-hire training coordination, and Contact Center training initiatives • Conduct staff meetings and communicate changes or issues affecting the Contact Center • Assist staff with customer contacts requiring supervisory intervention • Perform Customer Service Representative duties as needed while providing operational oversight and direction • Prepare and implement the training budget and maintain expense records and reports • Perform other duties as assigned or required

🎯 Requirements

• Required High School Diploma or G.E.D. • U.S. Citizenship • Must be able to receive favorable Interim and adjudicated final Department of Defense (DoD) background investigation • 3+ years’ experience in a contact center customer service environment • 2 years supervisory or leadership experience leading teams to meet performance targets • Excellent verbal and written communication skills • Strong presentation skills • Adept with a variety of multimedia training platforms and methods • Ability to evaluate and research training options and alternatives • Ability to design and implement effective training and development • Extremely proficient with Microsoft Office Suite and related program software • Preferred college education or equivalent • Preferred knowledge of medical terminology • Preferred TRICARE experience • Ability to work in a detailed, multi-tasked and fast-paced production environment • Regular and reliable attendance is required