Training and Development Manager

🔥 9 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $75k - $125k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📚 Learning and Development

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RideCo On-Demand Transit

WebsiteLinkedInAll Job Openings

51 - 200 employees

📦 Logistics

💼 Consulting

🏥 Healthcare

💰 Series A on 2022-02

Logistics • Consulting • Healthcare

RideCo On-Demand Transit is a leading provider of cloud-based software solutions for paratransit and microtransit services. The company partners with transit agencies to deliver efficient, on-demand mobility solutions that improve accessibility, cost-effectiveness, and service equity for communities. RideCo’s software offers various applications such as the Passenger App for trip reservations and the Driver App for tracking and communication. Their innovative solutions include AI-powered automated reservation management, data insights for operational intelligence, and flexible fleet management. Endorsed by top cities in the United States, RideCo strives to transform urban mobility with their award-winning technology, supporting diverse use cases ranging from paratransit to commuter solutions.

📋 Description

• Coordinate and develop role-based training strategies and implementation training plans aligned with project launch phases, operational readiness, and go-live dates • Facilitate technical in-person classroom, in-vehicle, and virtual training sessions for implementation partners and customers • Use change management principles to support user readiness, build confidence, and reduce resistance to new processes and technologies • Support and oversee soft launches through training, change communications, knowledge-gap identification, and reinforcement of learning objectives • Ensure clients are confident using the platform and assist program managers with virtual stop vetting and siting analysis • Act as a change champion to smooth transitions and increase long-term adoption • Create training resources including presentation slide decks, job aids, reference guides, handouts, videos, and e-learning modules • Lead development of self-serve modules for clients and internal stakeholders • Own and manage the internal Confluence knowledge base • Foster internal knowledge sharing and alignment with best practices • Lead creation of a client-facing support portal/knowledge base • Develop step-by-step guides for common customer tasks and troubleshooting • Develop documentation for new platform features and contextualize them within clients’ workflows • Share user feedback and insights with the Product team to improve usability and user experience • Collaborate with Marketing to develop educational website content for prospective clients • Perform other duties and projects as assigned

🎯 Requirements

• Bachelor Degree or Diploma in Education, Marketing, Communications, Public relations or equivalent degree, or a related field (or equivalent combination of education and experience.) • 5 to 10 years of experience in the Transit industry • 1 to 5 years of direct customer-facing experience in a technical software support role • Strong written/oral communication and presentation skills • Experience developing and documenting training materials in a technical software related environment • Superior troubleshooting and problem-solving skills • Ability to learn and apply new technologies quickly • Proficient with Microsoft Office tools (Powerpoint) and other similar content presentation software • Project management experience is an asset: Experience establishing requirements, maintaining project plans, communicating with stakeholders, and delivering results on-time • Based in New York or remote in the Eastern US • Ability to travel approximately 60% of the time within North America • Must answer whether work visa sponsorship will be required to work in the US

🏖️ Benefits

• Performance based bonus • Stock options • Flex-time work schedules • Vacation time • Medical, dental, prescription, and more • Equal-opportunity employer • Accommodations available upon request for candidates taking part in all aspects of the selection process