Sales and Business Operations Director

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $150k - $200k / year

⏰ Full Time

🔴 Lead

⚙️ Business Operations

🦅 H1B Visa Sponsor

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👻 Ghost score 1%

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Rimini Street

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Rimini Street is a global leader in enterprise software support and services, providing end-to-end support solutions for mission-critical systems. The company specializes in reducing support costs, filling technology skills gaps, and providing strategic roadmap guidance to extend the life of ERP investments and enable business growth. With offerings that include managed and professional services, security solutions, interoperability, and compliance services, Rimini Street supports widely-used enterprise software such as Oracle, SAP, Salesforce, Microsoft, and more. By leveraging its extensive in-house engineering talent, Rimini Street offers clients unparalleled support, ensuring high satisfaction levels and cost savings.

📋 Description

• Lead annual and quarterly business planning processes • Develop operational strategies aligned with company growth objectives • Support executive leadership with business reviews, recommendations, and performance tracking • Identify opportunities to improve organizational effectiveness and scalability • Develop and maintain executive dashboards, reports, and performance metrics • Analyze sales, renewal, retention, and revenue trends to identify opportunities and risks • Partner with Finance and Sales leadership to support forecasting activities • Drive data quality, governance, and reporting consistency across systems • Support customer retention and renewal improvement strategies and programs • Monitor customer lifecycle metrics and create actionable insights • Develop reporting frameworks for renewal pipelines and at-risk accounts • Partner with Customer Success and Sales leadership to optimize customer engagement processes • Evaluate and improve end-to-end business processes across the customer lifecycle • Develop process documentation, governance frameworks, and operational policies • Lead cross-functional initiatives focused on efficiency, scalability, and automation • Establish measurement frameworks to monitor effectiveness and adoption • Define system enhancements and automation opportunities with business and technology teams • Manage CRM processes, governance, and business requirements • Translate business needs into actionable system solutions • Drive user adoption and process compliance across revenue technologies • Lead strategic projects involving multiple business functions • Facilitate stakeholder alignment on priorities, dependencies, and expected outcomes • Manage project timelines, communication plans, and executive updates • Support organizational change management for process and technology initiatives

🎯 Requirements

• Bachelor's degree in Business, Finance, Operations, or related field • 8+ years of experience in Sales Operations, Revenue Operations, Business Operations, Customer Success Operations, or related disciplines • Experience supporting recurring revenue and customer-focused business models • Demonstrated ability to lead complex cross-functional projects from planning through execution • Experience presenting business recommendations to senior leadership • Advanced Salesforce CRM experience • Strong analytical and data visualization skills • Advanced Microsoft Excel capabilities • Experience with business intelligence and reporting platforms • Process mapping and business requirements documentation expertise • Preferred: experience in software, technology, SaaS, or subscription-based businesses • Preferred: knowledge of customer retention, renewals, and customer success operating models • Preferred: experience with partner operations, channel programs, or ecosystem management • MBA or advanced business degree preferred

🏖️ Benefits

• Medical, Dental, and Vision insurance • Disability insurance • Paid Parental Leave • 401(k) program • Generous Paid time off (PTO) • Compensation, bonuses, and benefits • Diverse and inclusive work environment • Rimini Street Foundation philanthropic opportunities