IT Systems Engineer

🔥 44 minutes ago

🗽 New York, Utah – Remote

infoinfo

💵 $135k - $148k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Systems Engineer

Where this job comes from

Posted on Rinsed's careers page, not through a job board

First seen by Remote Rocketship 44 minutes ago

Logo of Rinsed

Rinsed

11 - 50 employees

🚘 Automotive

📣 Marketing

📦 Logistics

💰 $20M Series B on 2023-04

Automotive • Marketing • Logistics

Rinsed is a company that specializes in providing CRM and sales solutions specifically for the car wash industry. Their platform helps car wash owners and operators grow memberships, reduce churn, and enhance customer experiences by leveraging existing point-of-sale (POS) systems. Rinsed offers tools like the Car Wash CRM and Salespath to integrate customer data, marketing tools, and business metrics in a cohesive, easy-to-use platform, ensuring streamlined operations and increased revenue. The company is trusted by over 3,000 car washes and is known for its ability to maximize conversions and membership retention.

📋 Description

• Run day-to-day IT support, triaging and resolving helpdesk requests and tickets • Own employee onboarding and offboarding, including account provisioning, access changes, and same-day deprovisioning • Administer Okta SSO/MFA/SCIM, Google Workspace, Slack, 1Password, and SaaS management tooling • Manage the laptop fleet through Addigy MDM, including encryption, patching, configuration, and device lifecycle • Maintain the IT knowledge base • Manage IT vendor relationships, SaaS spend, and licenses • Execute and evidence IT controls for PCI DSS Level 1 and SOC 2 programs • Maintain Oneleet compliance tooling and close monitor findings • Support security incident response, including device scans, account lockdowns, and evidence collection • Answer security questionnaires, cyber insurance applications, and vendor security reviews • Support basic networking and DNS needs alongside Engineering • Lead AI enablement through training, sessions, lunch and learns, and prompt/use-case libraries • Partner with Customer Success, Sales, and Support on AI use cases • Build and maintain internal AI-powered tools and agents • Connect AI tools safely to company systems and manage connectors, permissions, and data access • Help define and enforce AI governance • Track AI adoption and impact

🎯 Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience) • Hands-on experience administering identity and access tools like Okta and Google Workspace • Experience managing devices through an MDM • Practical experience using AI tools like Claude or ChatGPT to get real work done • Strong troubleshooting skills and ability to resolve technical challenges independently • Excellent communication and problem-solving skills, with a team-focused mindset • Experience supporting compliance programs like PCI DSS or SOC 2 (nice-to-have) • Experience building automations or AI workflows using APIs, scripting, Zapier, or LLM tools (nice-to-have) • Familiarity with Addigy, Oneleet, Trelica, or Guru (nice-to-have) • Experience with incident response or security tooling (nice-to-have) • Foundational networking knowledge, including configuring and troubleshooting networks, VPNs, and basic firewall settings (nice-to-have)

🏖️ Benefits

• Annual bonus component • Incentive stock options, subject to the terms of applicable Rinsed plans • Reasonable accommodations for qualified individuals with disabilities in the job application process

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