Production Billing Lead

🕒 October 23

🇺🇸 United States – Remote

💵 $75k - $112k / year

⏰ Full Time

🟠 Senior

📊 Billing Specialist

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Robert Half

WebsiteLinkedInAll Job Openings

10,000+ employees

⚖️ Legal

📣 Marketing

📦 Logistics

Legal • Marketing • Logistics

Robert Half is the world’s first and largest specialized talent solutions firm, connecting opportunities at great companies with highly skilled job seekers. The company provides contract, temporary, and permanent placement solutions across multiple sectors including finance and accounting, technology, marketing and creative, legal, and administrative and customer support. Recognized for its workplace excellence, Robert Half has been listed on Fortune’s World’s Most Admired Companies and Forbes Best Employer for Diversity, and it is the parent company of Protiviti®. Robert Half is publicly traded on the New York Stock Exchange (RHI) and is a member of the S&P 500 index.

📋 Description

• Manage and escalate special billing requirements, invoice generation, and exception processing for over 2.5 million annual invoices • Validate invoice population, distribution, and reconciliation of variances while driving SLA adherence • Determine whether client invoicing requirements can be met through systematic or manual methods • Devise solutions for billing issues and escalate recommendations when needed • Evaluate and integrate processes across Production Billing, Revenue Operations, and stakeholders • Recommend and implement approved process improvements • Maintain internal and external staff and client relationships • Ensure accurate invoicing, data, and timely customer service • Analyze data for productivity, quality, and SLA metrics • Escalate complex issues and interpret quality data with Supervisors and Managers • Validate and document internal controls • Gather, analyze, and submit audit schedules and supporting documentation • Prepare complex productivity, status, flash, and ad-hoc reports • Evaluate team and individual SLA adherence • Coordinate daily production activities, workload distribution, and prioritization • Communicate workload assignments, priorities, production goals, processes, and procedures • Monitor web billing rejections and submissions and coordinate resolutions • Provide guidance on compliance changes • Manage workload tracking, work-product quality, and production coaching • Train and onboard new staff and integrate team members • Provide performance-management input to the manager and refer performance issues • Identify process improvements and backfill for team members • Document, implement, and troubleshoot approved process changes • Lead or assist corporate-wide system initiatives and upgrades • Support User Acceptance Testing and technology or process rollouts • Serve as primary trainer on new technology changes • Handle special projects as assigned

🎯 Requirements

• Bachelor's Degree in Business, Finance, Accounting or equivalent preferred, or relevant work experience • Degree plus 5+ years of relevant analytical, billing, and accounting experience and 1 year minimum of demonstrated leadership experience • Without a degree, 6+ years of relevant experience in a financial/accounting environment and in developing customized invoices • Web billing experience preferred • Experience in an ERP and high volume processing environment required • PeopleSoft experience preferred • Experience dealing directly with customers and addressing business concerns in a timely manner • Project management or change management experience • Strong communication and customer service skills • Ability to convey ideas verbally and in writing • Successful completion of a background check is required as a condition of employment

🏖️ Benefits

• Group health insurance benefits: medical, vision, and dental • FSA and HSA healthcare accounts • Life and accident insurance • Adoption and fertility assistance • Paid parental leave of up to 6 weeks • Short-term and long-term disability • Paid time off for vacation, personal needs, and sick time • Up to 17 days of Choice Time Off (CTO) per calendar year for new hires, prorated based on hours worked and years of service • Up to 11 paid holidays per calendar year • 401(k) savings and investment plan or deferred compensation plan, if eligible • 100% employer match on the first 3% of contributions for eligible employees • Equal employment opportunity • Reasonable accommodation assistance for applicants with disabilities

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