EHR Application Analyst

🔥 0 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $62.4k - $76k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧐 Analyst

🚫👨‍🎓 No degree required

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Rochester Regional Health

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

⚕️ Healthcare Insurance

📚 Education

Healthcare • Healthcare Insurance • Education

Rochester Regional Health is an integrated health services organization serving the people of Western New York. It operates multiple hospitals and healthcare facilities, providing a wide range of healthcare services, including emergency care, primary care, specialty clinics, and urgent care. The organization is committed to medical education and research, offering training programs, residencies, and clinical trials. Rochester Regional Health focuses on comprehensive care with emphasis on treating patients respectfully and meeting their diverse medical needs across all stages of life.

📋 Description

• Provide day-to-day technical support to EHR end-users, troubleshoot issues, answer questions, and resolve system errors • Log, track, document, and manage support requests in the service management system • Escalate issues and engage appropriate resources when needed • Perform software updates, patches, upgrades, and routine EHR maintenance • Participate in on-call rotations for critical after-hours system issues • Test and validate system changes, enhancements, and upgrades using change management processes • Contribute to EHR implementation projects, system upgrades, and other initiatives • Configure and customize EHR systems to support healthcare provider workflows and approved optimizations • Document build decisions and configuration changes • Participate in workflow discovery sessions and cross-functional project teams • Develop and deliver end-user training materials and sessions • Support go-live activations and provide at-the-elbow assistance during system transitions • Engage with EHR vendor support, monitor release notes, and attend user group sessions • Maintain documentation of system configurations, user procedures, and support issues • Build and maintain relationships with clinical and operational stakeholders • Handle protected health information in accordance with HIPAA and organizational privacy and security policies • Complete required compliance training and follow information security standards

🎯 Requirements

• 0–2 years of experience in Information Technology, Healthcare Information Systems, Clinical Informatics, EHR Support, or a related role • Experience involving application support, system implementation, workflow analysis, system testing, configuration, training, or end-user support • Excellent analytical, organizational, and verbal communication skills • Ability to work independently and within teams • Ability to solve problems and respond effectively to customer needs • Working knowledge of healthcare workflows, terminology, and business processes • Proficiency in Microsoft 365 or equivalent productivity tools • Epic certifications required within six months of hire • Associate or Bachelor’s degree in Computer Science, healthcare, or a related field listed as preferred • 1 year of applicable IT or relevant healthcare experience listed as preferred • Ability to comply with HIPAA regulations, data privacy policies, and information security standards

🏖️ Benefits

• Full-time, day shift schedule • Monday to Friday schedule • Participation in on-call rotations for after-hours support coverage • Eligible for additional pay components • Equal Opportunity / Affirmative Action Employer • Reasonable accommodations for reported physical requirements