Director, Service Assurance Leader

Job not on LinkedIn

🔥 14 hours ago

🦌 Connecticut – Remote

🦌 Connecticut – Remote

💵 $186.2k - $353.8k / year

⏰ Full Time

🟠 Senior

👔 Director

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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RTX

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2020

🏭 Manufacturing

💼 Consulting

📦 Logistics

Manufacturing • Consulting • Logistics

RTX is a globally recognized aerospace and defense company dedicated to transformative technologies and era-defining innovation. It operates through various businesses, including Collins Aerospace, Pratt & Whitney, and Raytheon, with a focus on sustainable, connected flight and smarter defense systems. RTX is committed to diversity, equity, and inclusion across the company and aims to solve the world’s most complex problems with cutting-edge technology and talent. Additionally, RTX is involved in significant projects like upgrading the F135 Engine Core and developing missile-defense systems. The company emphasizes corporate responsibility and sustainable practices.

📋 Description

• Maintain operational and service excellence across all Pratt & Whitney Digital services • Ensure service scope aligns with budgets, risk management, operational excellence, service excellence, and special project execution • Supervise a team of specialists covering all areas of scope • Establish processes and best practices aligning actions, users, licenses, vendors, and SLAs with budgets and financial planning • Facilitate annual operating plan and long-range plan planning and reporting with leadership, finance, and operations leads • Build and manage the operational rhythm, including monthly Operations, Finance, and Business Management reviews • Track improvement targets, control tower measures, finances, and key initiatives • Maintain folder structures and Teams Channel repository strategy • Maintain key dates and deliverables calendar • Launch and support employee engagement and Pulse survey action planning programs • Develop metrics, templates, and dashboards for Operations, Finance, and Business Management reviews • Create reporting and dashboarding views aligned with PW Digital, CORE, and RTX Digital best practices • Develop IT service delivery processes consistent with ITIL and cybersecurity policies • Focus on service level management, incident/problem management, service fulfillment, and security/compliance • Partner with leadership and application teams to address incidents, user experience, access, and related issues • Support and execute special projects with the CDO office, PW Digital leadership, and organizational partners • Report to the VP, CDO within the Pratt & Whitney Digital Team • Travel up to 10% as required

🎯 Requirements

• Bachelor’s Degree with 14+ years of experience in operational excellence, service excellence, or related field; OR an advanced degree with a minimum of 12+ years of experience in operational excellence, service excellence, or related field • Extensive experience in metrics and reporting, financial reporting, and risk management • Familiarity with IT service management frameworks (e.g., ITIL) • Strong critical judgment and decision-making skills • Knowledge of applicable regulations (SOX, ITAR, EAR) and Pratt & Whitney and RTX policies • Proven ability to lead planning and coordination with multiple stakeholders • U.S. citizenship is required • Ability to travel up to 10%

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Life insurance • Short-term disability • Long-term disability • 401(k) match • Flexible spending accounts • Flexible work schedules • Employee assistance program • Employee Scholar Program • Parental leave • Paid time off • Holidays • Annual short-term and/or long-term incentive compensation programs may be available • Employee referral award may be available