Service Design and Delivery Lead

🔥 14 hours ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $157.2k - $298.8k / year

⏰ Full Time

🟠 Senior

✍️ Designer

👻 Ghost score 0%

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RTX

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2020

🏭 Manufacturing

💼 Consulting

📦 Logistics

Manufacturing • Consulting • Logistics

RTX is a globally recognized aerospace and defense company dedicated to transformative technologies and era-defining innovation. It operates through various businesses, including Collins Aerospace, Pratt & Whitney, and Raytheon, with a focus on sustainable, connected flight and smarter defense systems. RTX is committed to diversity, equity, and inclusion across the company and aims to solve the world’s most complex problems with cutting-edge technology and talent. Additionally, RTX is involved in significant projects like upgrading the F135 Engine Core and developing missile-defense systems. The company emphasizes corporate responsibility and sustainable practices.

📋 Description

• Orchestrate cross-functional teams to design end-to-end enterprise services • Facilitate the creation of wing-to-wing value streams and future-state service designs • Partner with Global Process Owners, Employee Experience, Product Teams, Enterprise Architecture, and Service Owners • Develop service blueprints, customer journeys, workflows, and operating models • Identify opportunities for standardization, digitization, automation, and AI enablement • Build service roadmaps and maturity plans • Ensure enterprise alignment, governance, and design standards are applied consistently

🎯 Requirements

• Bachelor’s degree in business, Engineering, IT, Design, or related field • 12+ years in enterprise service design, digital transformation, customer experience, or process design • Expertise in service design, systems thinking, value streams, journey mapping, service blueprints, and operating models • Experience with ServiceNow, ITIL, Agile, or enterprise service management preferred • Proven ability to orchestrate cross-functional teams and influence senior stakeholders • Experience driving standardization, digitization, automation, and AI-enabled services • Experience in road mapping, facilitation, stakeholder alignment, and executive communication • U.S. citizenship is required • Security clearance is not required

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Life insurance • Short-term disability • Long-term disability • 401(k) match • Flexible spending accounts • Flexible work schedules • Employee assistance program • Employee Scholar Program • Parental leave • Paid time off • Holidays • Annual short-term and/or long-term incentive compensation programs may be available