Client Success Specialist

Job not on LinkedIn

🔥 18 minutes ago

🏛️ District of Columbia, Washington – Remote

🏛️ District of Columbia – Remote ☕ Washington – Remote

💵 $25 - $30 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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RumbleUp: Powerful Political Texting

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤝 B2B

🛍️ eCommerce

📣 Marketing

B2B • eCommerce • Marketing

RumbleUp is an award winning political (P2P) texting platform utilized by the GOP national committees and over 2,500 campaigns and organizations nationwide. It specializes in mobile and SMS messaging to facilitate activism, organizing, lobbying, polling, and advocacy, particularly in the context of elections. RumbleUp positions itself as a powerful tool for political pros looking to enhance their campaign efforts through the latest texting technologies.

📋 Description

• Manage inbound support tickets through Zendesk • Troubleshoot client-reported technical and messaging issues • Investigate delivery problems, registration issues, segmentation concerns, platform behavior, and account configuration errors • Gather detailed information and reproduce reported issues • Clearly document troubleshooting steps and findings • Escalate issues appropriately with complete context • Communicate professionally with clients during high-pressure situations • Maintain accurate ticket updates and internal notes • Identify trends, recurring issues, and process improvement opportunities • Collaborate with Client Success, Registration, Messaging Ops, and Product teams • Assist clients with platform functionality and best practices • Prioritize urgent issues while balancing ongoing ticket workload • Meet support performance targets including first response time, customer satisfaction, resolution time, documentation, ownership, and prioritization

🎯 Requirements

• 2+ years of technical troubleshooting or technical support experience • 2+ years working in a ticket-based support environment • Experience managing multiple support cases simultaneously • Experience troubleshooting software/platform-related issues • Strong written communication skills • Ability to explain technical concepts clearly to non-technical users • Experience documenting troubleshooting steps thoroughly • Ability to work independently in a remote environment • Strong organizational skills and attention to detail • Zendesk experience preferred • Slack experience preferred • HubSpot experience preferred • Google Sheets experience preferred • SaaS support experience preferred • Messaging/SMS platform experience preferred • Experience with RumbleUp platform preferred • U.S. residency required • Ability to work Monday-Friday coverage during assigned U.S. time-zone hours

🏖️ Benefits

• Health insurance • Vision insurance • Dental insurance • PTO • 401(k)

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