HR Contact Center Representative I

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $20 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ryder System, Inc.

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1933

🚘 Automotive

💼 Consulting

🏥 Healthcare

Automotive • Consulting • Healthcare

Ryder System, Inc. is a leading provider of supply chain, transportation, and fleet management solutions in North America. The company offers an extensive range of services, including logistics, e-commerce fulfillment, last-mile delivery, leasing and maintenance of commercial vehicles, and used truck sales. With a focus on optimizing supply chains and enhancing operational efficiencies, Ryder combines technology and data analytics to provide customized solutions for various industries such as automotive, consumer packaged goods, and healthcare. Ryder is committed to providing a seamless end-to-end experience for its customers, from warehousing and distribution to transportation and delivery.

📋 Description

• Serve as the primary point of contact for employee inquiries and concerns • Triage and resolve employee inquiries through inbound calls and chats • Determine the nature of employee concerns and escalate unresolved or specialized questions to Functional Specialists • Resolve issues using contact center procedures, policy manuals, knowledge management systems, and reference materials • Document employee inquiries and issues in the case management application, such as ServiceNow • Generate solutions for the online knowledge base • Notify appropriate team members when knowledge base updates are needed • Identify unusual calling events and recurring employee issues • Collaborate with the Contact Center Supervisor or Operations Manager to suggest process, procedure, and training improvements • Suggest ways to update, simplify, or enhance processes, procedures, and technologies • Participate in special projects and perform other assigned duties

🎯 Requirements

• H.S. Diploma/GED, Required • Strong verbal and written communication skills • Ability to present ideas and information clearly and concisely • Ability to adapt communication style to different customer groups • Ability to understand customer concerns and opinions • Ability to listen effectively and provide applicable solutions • Ability to foster open dialogue and information sharing within the team • Associate's degree or equivalent level of Bachelor's education in HR or related field, Preferred • 1 year or more in case management systems such as ServiceNow or Salesforce, Preferred • 1 year or more in HR, call center, or related field, Preferred • Additional screening may include employment and education verification, motor vehicle records check, road test, and/or customer badging or background requirements

🏖️ Benefits

• Medical, prescription, dental, and vision insurance • Life insurance and disability insurance options • Paid time off for vacation, illness, bereavement, family and parental leave • Tax-advantaged 401(k) retirement savings plan • Annual bonus, commission, and/or long-term incentive plan eligibility may apply to the position