Partner Success Specialist

Job not on LinkedIn

🔥 13 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Safe Life

WebsiteLinkedInAll Job Openings

11 - 50 employees

🎖️ Defense

🛍️ eCommerce

🛒 Retail

Defense • eCommerce • Retail

Safe Life is a U. S. -based company (Safe Life Defense) that designs, supplies and sells certified ballistic body armor and tactical protective equipment. Their online store and Nevada showroom offer a range of products — concealable vests, hybrid armor systems, rifle plates and panels (FRAS®, HG2, HYPERLINE™), backpack armor, carriers, tactical belts, and accessories — marketed to civilians, law enforcement, EMS and military customers. The company emphasizes certification, incident replacement guarantees, bundles, and direct-to-consumer e-commerce with showroom and dealer support.

📋 Description

• Serve as a primary point of contact for reseller partners • Monitor a shared team inbox and respond to inquiries within established service expectations • Process reseller orders, including reviewing purchase orders and confirming pricing and product information • Resolve order discrepancies • Assist partners with product information, pricing, availability, order status, shipping, returns, and account-related needs • Own assigned work from initial receipt through resolution • Follow up with partners and internal teams • Prioritize workload based on urgency, established processes, and business needs • Research questions independently and escalate issues clearly and promptly when required • Partner with Finance, Warehouse, Sales, Customer Service, Marketing, and other internal departments • Maintain accurate records and documentation within company systems • Communicate policies and operational changes to partners • Build strong reseller relationships while representing Safe Life professionally • Contribute to team coverage during high-volume periods or teammate absences • Participate in training, coaching, and team meetings • Support additional Partner Success initiatives and projects as assigned

🎯 Requirements

• 1+ years of experience in customer-facing, order support, account support, or customer success role • Proficient in Microsoft Office (Word, Excel, Outlook) • Strong typing and data-entry proficiency • Accuracy and attention to verification when entering and reviewing information • Strong written and verbal communication skills • Excellent organizational and time-management skills • Ability to manage multiple priorities in a high-volume environment • Strong attention to detail with orders, pricing, product information, and partner requests • Demonstrated ownership and accountability • Sound judgment on when to resolve independently versus escalate • Comfortable following established processes while adapting as they evolve • Professional, solutions-oriented communication style • Collaborative mindset, openness to feedback and coaching, and willingness to support teammates cross-functionally • Comfortable learning and working across multiple systems and platforms • Ability to work in a remote environment, including extended periods of sitting and computer use • Ability to communicate effectively via phone, video, email, and Teams • B2B customer, dealer, distributor, or reseller partner support experience is nice to have • Experience with ERP, CRM, order-management, or shared-inbox systems is nice to have • Experience in medical devices, healthcare, safety, distribution, or related industries is nice to have

🏖️ Benefits

• Fully remote work arrangement