Senior Product Analyst, Agentic AI

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🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🔍 Product Analyst

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Safelite

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1947

🚘 Automotive

📦 Logistics

🏭 Manufacturing

Automotive • Logistics • Manufacturing

Safelite is a prominent auto glass service provider offering comprehensive windshield repair and replacement services. They are recognized for their expertise in auto glass care, offering services throughout all 50 states with their MobileGlassShops™ and repair facilities. Safelite is committed to convenience, providing mobile auto glass services that come to the customer's location when eligible. They pride themselves on using high-quality materials and back their services with a nationwide warranty, ensuring customer satisfaction and peace of mind. Safelite works seamlessly with auto insurance, reducing the stress of glass repairs for their clients.

📋 Description

• Define and document client-specific FNOL scheduling requirements, including business rules, workflows, edge cases, and exceptions • Translate ambiguous or conflicting client, Operations, and Sales inputs into clear, testable technical specifications • Maintain a single source of truth for evolving requirements and flag scope or feasibility tradeoffs • Work daily with engineering to bring client requirements into the build, resolve ambiguity, and keep delivery unblocked • Prioritize and sequence requirements alongside technical capacity and the Product Director's roadmap • Represent client and business perspectives in technical discussions and communicate technical constraints back to the business • Design and execute test plans for client-specific scenarios, business rules, and FNOL scheduling edge cases • Validate agent outputs before launch and after changes through transcript and scheduling-outcome reviews • Identify failure patterns, log defects, and drive resolution with engineering • Support rollout of the agent to new clients by adapting requirements and test plans • Monitor post-launch performance, including accuracy, resolution rate, scheduling success, and escalations • Build repeatable requirements-gathering, testing, and client-onboarding processes • Connect clients, Operations, Sales, and technical teams to ensure requirements are accurately translated • Communicate status, risks, and tradeoffs to the Product Director and stakeholders • Bring structure to ambiguous problems and maintain delivery momentum

🎯 Requirements

• 4+ years of experience in product analysis, business analysis, technical product management, or a similar role translating business/client requirements into technical specifications • Experience working directly with engineering teams to define, build, and test software or AI-driven products • Strong analytical skills, including detailed requirements, test plans, and structured documentation • Experience testing and validating software or AI/conversational products • Experience designing test cases and reviewing outputs against expected behavior • Familiarity with AI, agentic, or conversational products is a strong plus • Comfort using Claude, ChatGPT, or similar tools for analysis and documentation • Ability to manage multiple client-specific requirement sets simultaneously • Strong written and verbal communication skills • Ability to operate in ambiguity and structure complex, evolving requirements • Experience in insurance, claims, FNOL, or auto glass/repair operations is a plus but not required • Preferred: experience launching a new AI agent, chatbot, or automated workflow from definition through production scale • Preferred: familiarity with AI-agent evaluation and observability practices • Preferred: experience with multiple external clients or business units with differing requirements on a shared product • Preferred: familiarity with digital analytics or performance platforms such as Quantum Metric or Snowflake

🏖️ Benefits

• Competitive weekly pay • Bonus opportunities • 401(k) plan with company matching • Medical coverage plans customized to suit your needs • Paid time off (PTO) programs • Company holidays • Paid volunteer days • Up to $5,250 in tuition reimbursement per year • Work/life balance commitment • Reasonable accommodations during the application/hiring process, upon request