Account Operations Manager

Job not on LinkedIn

🔥 3 minutes ago

🇺🇸 United States – Remote

💵 $140k - $160k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 0%

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SafelyYou

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

🏥 Healthcare

🤖 Artificial Intelligence

☁️ SaaS

💰 $43M Series C - Safely You on 2025-01

Healthcare • Artificial Intelligence • SaaS

SafelyYou is a healthcare technology company that uses proven artificial intelligence and clinical expertise to improve the quality of care for seniors across care settings. It provides AI-driven monitoring, analytics, and clinical support to care facilities and caregivers to detect falls and other safety events, reduce risk, and enable better outcomes and peace of mind for aging individuals and their families. SafelyYou primarily delivers its solutions to care organizations via enterprise/B2B channels.

📋 Description

• Own account transitions and decommissions end-to-end, from intake through resolution • Coordinate contracting, implementation, customer success, and finance processes • Serve as operational lead alongside the account manager • Capture structured data on account transition and decommission events • Own contract-to-billing data entry, reconciliation, go-live tracking, billing synchronization, and discrepancy detection • Attend weekly revenue meetings and resolve operational issues in real time • Own intake and tracking of contract amendments and expansions • Manage pilot operations, monitor milestones, flag stalls, and drive timely decisions • Own post-close handoffs from signed contract to implementation and customer success • Track and ensure completion of post-close activities • Identify and eliminate manual, repetitive coordination work • Design and deploy automated monitoring for milestones, billing dates, and discrepancies • Build workflows and AI-powered tools to operate proactively at scale • Identify process breakdowns and build reliable systems across Revenue Operations

🎯 Requirements

• Candidates must be located in the United States • 3–6 years in an operations role with real ownership — Revenue Operations, CS Operations, Implementation, or Commercial Operations in B2B SaaS or healthcare tech • Demonstrated ability to run complex, cross-functional processes end-to-end and be accountable for outcomes, not just inputs • Salesforce proficiency; ability to maintain data with discipline and diagnose downstream impact of bad records • Experience with project or workflow management tools (Monday.com, Asana, or equivalent) for tracking multi-party, multi-step work • Comfortable operating across Sales, Finance, CS, and Implementation simultaneously • Experience in senior living, multi-site healthcare, or a comparably complex B2B environment is a meaningful advantage • Genuine interest in AI and automation, with experience using these tools to improve work • Ability to communicate proactively and clearly across functions • Comfortable with ambiguity and prioritizing competing demands

🏖️ Benefits

• A mission-driven company culture • Fully remote • Fully paid employee premiums for Medical, Dental, and Vision • 401k Program • Monthly Education, Well-being & WFH stipends • Non-accrual PTO • Growth Potential • Company Retreats • Medical & Family/Parental Leave