Manager, Hospitality Insights

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Saffire, LLC

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11 - 50 employees

Saffire empowers hundreds of clients with beautiful, unique and engaging websites, and integrated SaffireTix ticketing. The platform includes online, advance, and gate sales, as well as contactless RFID bands, for a safer and stress-free experience for patrons. Saffire's Spark content management system makes it easy to control it all yourself (with unlimited help when you need it) and have access to amazing real-time reporting. Our clients freakin'​ love us, and you will too!

📋 Description

• Partner with operations across a portfolio of 40+ Live Music amphitheaters • Support concession, pricing, and operations decision making • Deliver a suite of insights and analytics services • Improve efficiency, effectiveness, and resiliency of the business • Ensure quality standards are maintained in every step of the operations • Drive innovation and adoption of operational best practices • Develop specific venue knowledge, including physical configuration, proposed technology, and operational processes • Leverage reporting standards and formats for partner and operator end-use • Support monthly business and post-event reviews to share performance updates and identify opportunities • Develop and deploy optimal pricing, product, placement, and promotion strategies for concessions and premium points of distribution • Communicate key guest insights and potential action items • Analyze and build solutions around variable labor and cost of sales management • Experiment, testing pivots and change initiatives in partnership with venues • Support strategy development of new technology initiatives • Support best-in-class data integrity • Develop relationships with clients and Legends stakeholders

🎯 Requirements

• 2-5 years of experience in quantitative, analytical consulting, and/or client-facing businesses • Must have prior experience communicating statistical findings and/or complex ideas to non-technical audiences • Must have prior experience using Excel, SQL, R, Python, and/or PowerBI for analysis and visualization • Must be able to share examples of using data to solve complex problems • Able to simultaneously manage a high level of detail across multiple projects • Able to manage stakeholders and tasks independently, managing time effectively • Self-starter who is eager to learn the business and drive proactive insights • Excellent interpersonal, verbal and written communication skills; ability to communicate effectively at all levels both internally and externally • Bachelor's Degree and/or master's degree in business analytics, statistics, economics, or a related field.

🏖️ Benefits

• medical, dental, vision, life and disability insurance • paid vacation • 401K plan