Collections Specialist

Job not on LinkedIn

🔥 1 hour ago

🌵 Arizona, Florida, +5 more states – Remote

🌵 Arizona – Remote 🐊 Florida – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🔔 Pennsylvania – Remote 🗿 South Dakota – Remote ⛷️ Utah – Remote

💵 $0 - $20 / hour

⏰ Full Time

🟢 Junior

📞 Collections

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Sagent

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

💼 Consulting

🏥 Healthcare

☁️ SaaS

Consulting • Healthcare • SaaS

Sagent is a mortgage-servicing software provider offering Dara, an industry-first, unified servicing platform that centralizes data and user experiences for loan servicers and homeowners across the full servicing lifecycle. Dara provides core servicing operations, a mobile-first consumer experience, default and loss-mitigation workflows, automated onboarding and document management, real-time analytics and compliance auditing, and embedded AI for document automation, predictive insights, and generative chat. The platform is aimed at reducing operational costs, speeding onboarding, improving customer engagement, and ensuring regulatory compliance for servicers handling all loan types.

📋 Description

• Provide customer support for payment questions, due dates, payoff information, and account updates • Process ACH requests and provide accurate payoff quotes • Assist customers with early-stage account recovery for accounts 1–45 days past due • Discuss repayment options and help set up payment arrangements when appropriate • Review account information and document updates accurately • Use skip tracing tools to locate and update customer information • Maintain professionalism, empathy, and compliance during all customer interactions • Meet quality, adherence, and efficiency expectations in a high-volume contact center environment

🎯 Requirements

• High School Diploma or GED • At least one (1) year of experience in a high-volume call center • Demonstrated experience working from home • Reliable internet connection (stipend not included) • Previous experience in customer service, call center, collections, banking, finance, billing, retail management, or account support preferred • Experience working with customers in sensitive or high-stress situations preferred • Ability to remain calm, professional, and solutions-focused preferred • Strong attendance, reliability, and productivity history preferred • Experience meeting performance metrics in a contact center environment preferred • Required collections licensing across multiple states is covered by the employer

🏖️ Benefits

• Paid Training • Up to four weeks of PTO (Paid Time Off) allotted per year • Tuition Reimbursement • Day One - Comprehensive Benefits Package • State licensing covered; fully cover all required collections licensing across multiple states