Extended Weekend Service Agent

Job not on LinkedIn

🔥 37 minutes ago

🎸 Tennessee – Remote

🎸 Tennessee – Remote

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SAIC

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1969

☁️ SaaS

📣 Marketing

🏢 Enterprise

💰 $500M Post-IPO Debt - SAIC on 2025-09

SaaS • Marketing • Enterprise

SAIC is represented in the supplied content by marketing and product copy that matches Bitly — a cloud-based link management and QR-code platform. The material describes a SaaS offering for URL shortening, dynamic QR Codes, link analytics, mobile-friendly landing pages, branded links, UTM campaign tracking, digital business cards, developer APIs and AI-enhanced features. It targets marketers, developers, and enterprises across industries (retail, CPG, hospitality, media, healthcare, finance, education) and emphasizes integrations, analytics, and enterprise-grade capabilities. Note: the provided text appears to be Bitly’s website content rather than information about SAIC; if you intended the defense/technology firm SAIC (Science Applications International Corporation), please provide relevant content.

📋 Description

• Provide frontline technical support to local and remote users via calls, chat, and email • Analyze and diagnose issues using technical skills, historical records, knowledgebase, and available tools • Support commercial and customer-specific applications and software • Support operating systems and internet browser issues • Support desktops, laptops, mobile devices, printers, scanners, and other hardware • Assist with account credentialing, password resets, and account unlocks • Assist with hardware and software setup, installation, and configuration • Diagnose, isolate, and resolve wired and wireless network connection issues • Resolve most requests independently using established procedures, knowledgebase, and support tools • Create, work, and update tickets in ITSM incident tracking systems • Escalate end-user-impacting issues according to established protocols • Support SLAs, XLAs, OLAs, KPIs, and Baselines • Communicate real-time coverage needs and availability or gaps to leadership • Follow client-specific and SAIC cybersecurity protocols, security standards, and operational policies • Manage workflow and productivity across multiple assignments, systems, and customer interactions • Document and transition open tickets and active issues during shift handoffs • Manage outage notifications and engage on-call support for after-hours incidents • Participate in cross-training, performance reviews, counseling sessions, and development opportunities • Contribute to knowledge articles and operational procedures • Communicate with team members, departments, and customers to ensure satisfactory support • Maintain quality standards for Service Desk interactions • Responsibilities may vary by program assignment and client requirements

🎯 Requirements

• Must be a US Citizen with the ability to obtain and maintain a Public Trust clearance • AA Degree in related discipline and one year related experience, or a HS degree and 2 years of enterprise IT or related experience • Ability to work from home with consistent and safe work conditions, including workspace, high-speed Internet, and low distraction • Must be willing to work effectively within a team environment in a fast-paced role • Excellent communication skills, dependability, outgoing and positive attitude, and excellent problem-solving skills • Proven hardware/software troubleshooting experience with ability to think and troubleshoot logically and act decisively in critical situations • Experience supporting Microsoft 365 Suite tools, Office 2016 and later, and Windows 10/11 OS in an enterprise environment • Experience with account administration and password resets in Microsoft Active Directory and/or Microsoft Entra ID (Azure AD) environments • Proficiency supporting common corporate applications, browsers, VPN/remote access, and antivirus software • Knowledge of IT support best practices, IT concepts, and personal computers • Availability to work assigned shifts in a 24x7x365 operational environment • Desired: Microsoft Active Directory and Entra ID administration experience • Desired: Microsoft Exchange, Outlook, and Microsoft 365 administration • Desired: ITIL 3/4/5 Foundation Certification • Desired: CompTIA A+, Network+, or Microsoft certifications such as MS-900 and AZ-900 • Desired: Experience with remote support tools such as RDP and Bomgar • Desired: Experience with ServiceNow, Jira, or similar ITSM platforms • Desired: Mobile device support for Android and Apple • Desired: Technical writing, editing, and knowledge base article authoring

🏖️ Benefits

• Remote work arrangement • Ability to work from home • Performance reviews, counseling sessions, and development opportunities • Cross-training across multiple programs, tools, and processes