Senior Program Quality Analyst

🔥 4 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🧐 Analyst

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SAIC

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1969

☁️ SaaS

📣 Marketing

🏢 Enterprise

💰 $500M Post-IPO Debt - SAIC on 2025-09

SaaS • Marketing • Enterprise

SAIC is represented in the supplied content by marketing and product copy that matches Bitly — a cloud-based link management and QR-code platform. The material describes a SaaS offering for URL shortening, dynamic QR Codes, link analytics, mobile-friendly landing pages, branded links, UTM campaign tracking, digital business cards, developer APIs and AI-enhanced features. It targets marketers, developers, and enterprises across industries (retail, CPG, hospitality, media, healthcare, finance, education) and emphasizes integrations, analytics, and enterprise-grade capabilities. Note: the provided text appears to be Bitly’s website content rather than information about SAIC; if you intended the defense/technology firm SAIC (Science Applications International Corporation), please provide relevant content.

📋 Description

• Analyze contract performance data and track results against Quality Assurance Surveillance Plan thresholds • Conduct root cause analysis and implement corrective and improvement actions for the VA Medical Disability Exam program • Monitor and analyze program-wide quality metrics, KPIs, compliance, patterns, trends, systemic deficiencies, and improvement areas • Track performance against thresholds for DBQ compliance, rework, timeliness, and customer satisfaction • Conduct quality assurance and quality control activities, including routine and random audits and peer reviews • Apply QASP and MDEO DBQ Compliance Handbook methodologies to validate Government scores and prepare responses to compliance findings • Develop corrective action and improvement plans with measurable success criteria, track actions to closure, and verify effectiveness • Collaborate with Examination Quality, examiner network, operations, IT, and training partners to remediate recurring deficiencies • Develop policies, procedures, SOPs, training materials, and quality review criteria; maintain document control • Collaborate with Training to ensure examiner and operational staff materials reflect VA requirements, VBA guidelines, and contract specifications • Prepare recurring and ad hoc quality performance reports and trend analyses for Program Quality leadership • Support SAIC Corporate Quality integration and continuous improvement activities • Track MDEO Handbook revisions and system updates and communicate impacts to leadership • Maintain the boundary between nonclinical program quality analysis and independent provider clinical judgment • Serve as a point of contact across SAIC functions and, as directed, with VA customer counterparts, explaining analyses and recommending solutions

🎯 Requirements

• Bachelor's degree with 5 or more years of related experience; or Master's degree with 3 or more years related experience; or PhD with relevant experience; or additional experience will be considered in lieu of degree • Proficiency in data analysis and reporting tools (Microsoft Excel, Power BI, or similar) • Strong written and verbal communication skills, with the ability to prepare clear, evidence-based analyses and responses to customer findings • Strong attention to detail, organizational skills, and analytical ability • Ability to meet applicable background, suitability, training, and system access requirements • Must be able to obtain and maintain a Public Trust clearance • Prior experience supporting federal government contracts, preferably VA or DoD healthcare programs • Experience in quality assurance, compliance review, auditing, or performance analytics, preferably in healthcare or federal healthcare operations • Prior experience as a senior-level VA disability compensation claims processor or in a clinical field • Familiarity with VA quality review criteria, DBQ audit standards, and Veterans Benefits Administration policies and procedures • Experience developing and delivering clinical training and education programs • Relevant professional certification or development, such as Certified Professional in Healthcare Quality, Lean Six Sigma, or PMP • Experience collaborating with licensed clinical personnel

🏖️ Benefits

• Fully remote work arrangement • Some travel required • Equal Opportunity Employer

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