Technical Operations Analyst

Job not on LinkedIn

🔥 35 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $46k - $58k / year

⏰ Full Time

🟢 Junior

⚙️ Operations

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Saks

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1924

🛒 Retail

👗 Fashion

🛍️ eCommerce

Retail • Fashion • eCommerce

Saks is a luxury retail company operating Saks Fifth Avenue, an iconic department store chain providing high-end fashion, beauty, and home decor products. They offer a wide range of designer clothing, accessories, shoes, and beauty products for men, women, and children both online and at physical locations. Saks frequently runs promotions and loyalty programs, such as gift card rewards on purchases and exclusive designer sales.

📋 Description

• Provide internal technical customer service to the Customer Service team via Jira, phone, email, and chat • Execute account access and licensing administration for internal associates and Service Partners • Provide operational support for core contact center omnichannel and voice solutions • Act as the operational point of contact during technical incidents • Drive real-time communication and coordinate resolution efforts across multiple teams • Perform real-time schedule adjustments and operational support tasks as directed by Workforce Management • Support critical third-party applications and liaise with vendor support teams on complex issues • Identify and implement process improvements to enhance system reliability and agent efficiency • Perform additional duties as assigned

🎯 Requirements

• 1+ year of professional experience in a customer-facing or technical support role • In-depth knowledge of desktop application troubleshooting and operating system fundamentals • Proficiency with Microsoft Office 365 and Google Workspace (G Suite) • Dependability, reliability, and schedule flexibility to meet 24/7 operational needs • Ability to remain efficient, calm, and focused under pressure during critical events • Strong verbal and written communication skills, with clear and empathetic technical explanations • Strong organizational and multitasking skills • Availability to work night shifts and flexible schedules periodically • Experience working within virtual desktop environments, such as Island or Azure Virtual Desktop, preferred • Technical background or degree in Computer Science, Information Technology, or equivalent practical experience, preferred • Familiarity with Jira Ticket Management, preferred • Experience in a BPO or large-scale contact center environment, preferred • Comfort working in a remote environment, preferred

🏖️ Benefits

• Comprehensive benefits package for all eligible full-time employees, including medical, vision and dental • Medical insurance • Dental insurance • Vision insurance • 401(k) retirement plan • Basic life insurance • Supplemental life insurance • Disability insurance • Additional voluntary benefits, such as critical illness, hospital and accident insurance • Employee discount • Career advancement opportunities • Opportunity to work in a dynamic fast-paced environment at a company experiencing growth and transformation