Head of Technology and AI Innovation – Life Sciences

🔥 21 hours ago

🏄 California, Illinois, +2 more states – Remote

🏄 California – Remote 🌽 Illinois – Remote 🗽 New York – Remote ⚔️ Virginia – Remote

💵 $228.6k - $348.6k / year

⏰ Full Time

🔴 Lead

👨‍💼 Chief Technology Officer (CTO)

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Salesforce

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1999

💼 Consulting

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

Salesforce is a leading cloud-based software company that provides a comprehensive customer relationship management (CRM) platform. The platform connects all company data and teams on an integrated, AI-driven system to improve sales, customer service, and marketing efforts. Salesforce offers scalable solutions for businesses of all sizes, including small and medium enterprises, and provides industry-specific solutions to modernize operations, save time, and reduce costs. Salesforce also offers educational resources through Trailhead and a wide selection of apps on AppExchange to extend its CRM capabilities.

📋 Description

• Define and accelerate the AI-enabled delivery strategy for Salesforce's global Life Sciences Professional Services business • Serve as the strategic bridge between Professional Services, Customer Success, Product Management, Engineering, and Global Delivery • Develop a comprehensive view of implementation trends, customer challenges, and delivery opportunities across the global Life Sciences portfolio • Identify implementation patterns and translate insights into AI, automation, reusable assets, implementation accelerators, and delivery innovation opportunities • Establish a continuous feedback model that transforms implementation experience into scalable delivery capabilities • Define the roadmap for Life Sciences-specific agentic delivery capabilities • Prioritize AI assets, accelerators, reusable frameworks, and implementation capabilities • Recommend strategic investment priorities and partner across Professional Services Technology to bring capabilities to market • Serve as the primary liaison between Global Professional Services, Customer Success, and Product Management for Life Sciences • Capture customer and delivery feedback and translate it into product enhancements, roadmap priorities, and implementation best practices • Partner with Product Engineering to influence product strategy and future platform capabilities • Serve as executive subject matter expert for Technology and AI Innovation within Life Sciences • Partner with Professional Services Delivery, Customer Success, Product, Global Delivery Centers, Agentic Innovation, Global Tools & Productivity Engineering, and Global Technology Foundations & Architecture • Define and prioritize the portfolio of Life Sciences-specific AI assets, implementation accelerators, reusable delivery patterns, and agentic solutions • Partner with the ProServ Agentic Innovation Lab and engineering teams to convert customer insights into scalable technical capabilities • Establish governance to measure adoption, business impact, customer outcomes, and value realization • Lead and develop a high-performing global team of approximately 20 professionals • Foster innovation, customer obsession, continuous learning, and AI-first thinking • Drive measurable improvements in customer success, delivery productivity, AI adoption, and operational excellence

🎯 Requirements

• 15+ years of leadership experience in Professional Services, enterprise software, digital transformation, Life Sciences consulting, or technology organizations • Deep understanding of the Life Sciences industry, enterprise implementation programs, and customer transformation initiatives • Proven experience partnering across Product Management, Engineering, Professional Services, Customer Success, and executive stakeholders • Demonstrated success translating customer needs into product strategy, technology investments, reusable assets, or delivery innovation • Experience leading global, cross-functional organizations and influencing without direct authority • Strong executive communication, strategic thinking, and stakeholder management skills • Experience with AI-enabled delivery models, Agentforce, agentic technologies, automation platforms, or enterprise AI solutions preferred • Salesforce Life Sciences Cloud or broader Salesforce ecosystem experience preferred • Experience building industry accelerators, reusable implementation assets, or customer success frameworks preferred • Background in healthcare, pharmaceuticals, medical devices, biotechnology, or regulated industries preferred

🏖️ Benefits

• Time off programs • Medical insurance • Dental insurance • Vision insurance • Mental health support • Paid parental leave • Life insurance • Disability insurance • 401(k) • Employee stock purchasing program • Incentive compensation may be available for eligible roles • Equity may be available for eligible roles • Reasonable accommodation during the application or recruiting process

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