Operations Product Manager

Job not on LinkedIn

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $148.5k - $223.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚡️ Product Operations

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Salesforce

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1999

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

SaaS • B2B • Artificial Intelligence

Salesforce is a leading cloud-based software company that provides a comprehensive customer relationship management (CRM) platform. The platform connects all company data and teams on an integrated, AI-driven system to improve sales, customer service, and marketing efforts. Salesforce offers scalable solutions for businesses of all sizes, including small and medium enterprises, and provides industry-specific solutions to modernize operations, save time, and reduce costs. Salesforce also offers educational resources through Trailhead and a wide selection of apps on AppExchange to extend its CRM capabilities.

📋 Description

• Lead the planning, prioritization, and execution of strategic initiatives across CSG Product Operations • Develop business cases, project proposals, implementation plans, and executive-level communications • Partner with stakeholders to define objectives, success metrics, risks, and dependencies • Maintain visibility into initiative status, timelines, and key milestones • Gather, document, and prioritize business requirements across multiple stakeholder groups • Develop user stories, process flows, acceptance criteria, and business requirements documentation • Partner with BT and DET teams to evaluate solution options and align on delivery approaches • Ensure proposed solutions effectively address business needs while supporting scalability and maintainability • Serve as the primary liaison between Product Operations, Product Management, BT, DET, Sales Operations, Delivery Operations, and other business stakeholders • Facilitate alignment across teams with competing priorities and dependencies • Drive decision-making through data, stakeholder engagement, and structured governance processes • Provide ongoing business context and feedback throughout the development lifecycle • Coordinate User Acceptance Testing (UAT) activities and validate delivered solutions against business requirements • Develop testing plans, success criteria, and deployment readiness assessments • Partner with stakeholders to identify and resolve defects, gaps, and process impacts prior to launch • Support change management, communications, and adoption activities • Monitor initiative outcomes and identify opportunities for optimization and automation • Evaluate business processes and recommend improvements that increase efficiency, scalability, and user experience • Leverage data and stakeholder feedback to drive continuous enhancement of systems and operational processes

🎯 Requirements

• Bachelor's degree in Business, Product Management, Information Systems, Operations, or related field (or equivalent work experience) • 5+ years of experience in Product Management, Product Operations, Program Management, Business Analysis, Business Systems, or related disciplines • Demonstrated experience translating business requirements into technology solutions • Experience leading complex cross-functional initiatives involving multiple stakeholder groups • Strong project management, organizational, and prioritization skills with the ability to manage multiple initiatives simultaneously • Excellent written and verbal communication skills, including executive-level presentations and documentation • Experience working with Agile methodologies, user story development, and requirements management • Strong analytical and problem-solving skills with a focus on process improvement and operational excellence

🏖️ Benefits

• time off programs • medical, dental, vision • mental health support • paid parental leave • life and disability insurance • 401(k) • employee stock purchasing program