Partner Delivery Advisor

🔥 0 minutes ago

🏄 California, Illinois, +2 more states – Remote

🏄 California – Remote 🌽 Illinois – Remote 🍂 Massachusetts – Remote ☕ Washington – Remote

💵 $143.4k - $216.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🪙 Affiliate Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Salesforce

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1999

💼 Consulting

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

Salesforce is a leading cloud-based software company that provides a comprehensive customer relationship management (CRM) platform. The platform connects all company data and teams on an integrated, AI-driven system to improve sales, customer service, and marketing efforts. Salesforce offers scalable solutions for businesses of all sizes, including small and medium enterprises, and provides industry-specific solutions to modernize operations, save time, and reduce costs. Salesforce also offers educational resources through Trailhead and a wide selection of apps on AppExchange to extend its CRM capabilities.

📋 Description

• Provide implementation and technical advisory across pre-sale, pre-implementation, and active delivery phases of Salesforce partner-led engagements • Review partner and customer project deliverables, including solution designs, architecture documents, and staffing plans • Identify delivery risks and provide independent assessments of implementation health • Lead account recovery efforts, escalation management, corrective action planning, and stakeholder alignment • Validate partner delivery approaches and accountability against implementation milestones and quality standards • Identify partner staffing gaps and connect partners with appropriate resources • Lead strategic solutioning and oversight for Agentforce and AI-powered implementations • Guide partners and customers through agentic AI strategy, roadmapping, responsible AI adoption, organizational readiness, and change management • Advocate for partner delivery teams within Salesforce and facilitate access to internal resources, programs, and tools • Identify and amplify partner delivery success stories • Coordinate Salesforce Professional Services alongside partner-led implementations • Surface partner insights to Salesforce product teams to influence the product roadmap and platform direction • Contribute delivery insights and partner trends to continuous improvement of the Partner Delivery Success program • Participate in kick-off, planning sessions, QBRs, Partner Advisory Boards, and partner community forums/events • Provide input into Salesforce-led partner practice development initiatives • Communicate with internal and external leaders and executives • Manage engagements across multiple partners and projects

🎯 Requirements

• 5+ years of experience in consulting, technical advisory, program management, or account management • Experience advising on or overseeing delivery of AI or LLM-based technologies, including Agentforce or equivalent agentic AI platforms • Working technical knowledge of Salesforce Core CRM, Data Cloud, Flow, and Salesforce APIs • Ability to assess architectural approaches and identify implementation risk • Experience identifying and mitigating delivery risk across complex, multi-stakeholder enterprise implementations • Exceptional communication, presentation, and influencing skills • Experience translating complex technical concepts into clear business terms for executive and C-suite audiences • Experience managing executive-level relationships in a strategic advisory or consulting capacity • Strong analytical and problem-solving capabilities • Experience within or alongside a Professional Services or managed services environment • Ability to manage multiple concurrent partner engagements • Hands-on experience with Salesforce products including Agentforce, Data Cloud, Sales Cloud, Service Cloud, Field Service, Marketing Cloud, Revenue Cloud, or Commerce Cloud preferred • Salesforce certifications preferred, including Salesforce Certified Administrator, Sales Cloud Consultant, Service Cloud Consultant, AI Associate, Data Cloud Consultant, and/or Agentforce Specialist • Product-specific certification preferred • Experience with multiple delivery methodologies; Scrum or PMP certifications a plus • AI consulting experience including conversation design, responsible AI practices, and prompt engineering preferred • Experience with AI/ML concepts such as natural language processing preferred • Experience developing or overseeing AI and conversational solutions in regulated industries preferred • Baseline knowledge of MuleSoft and Tableau preferred • Competence analyzing technical concepts, translating them into business terms, and mapping business requirements to technical features

🏖️ Benefits

• Time off programs • Medical insurance • Dental insurance • Vision insurance • Mental health support • Paid parental leave • Life insurance • Disability insurance • 401(k) • Employee stock purchasing program • Incentive compensation may apply • Equity may apply