Renewals Manager

🔥 0 minutes ago

🏄 California, New Jersey, +1 more states – Remote

🏄 California – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote

💵 $78.5k - $105.1k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Salesforce

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1999

💼 Consulting

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

Salesforce is a leading cloud-based software company that provides a comprehensive customer relationship management (CRM) platform. The platform connects all company data and teams on an integrated, AI-driven system to improve sales, customer service, and marketing efforts. Salesforce offers scalable solutions for businesses of all sizes, including small and medium enterprises, and provides industry-specific solutions to modernize operations, save time, and reduce costs. Salesforce also offers educational resources through Trailhead and a wide selection of apps on AppExchange to extend its CRM capabilities.

📋 Description

• Own customer renewals by building and maintaining long-lasting client relationships • Develop relationships with customers, business executives and stakeholders • Prepare customer-facing presentations and pricing • Answer client queries and identify new business opportunities among existing customers • Liaise with cross-functional internal teams to improve customer experience • Serve as lead point of contact for customer account management matters • Negotiate contracts and close agreements to maximize profits and minimize churn • Ensure timely and successful delivery of solutions according to customer needs • Communicate monthly/quarterly initiative progress to internal and external stakeholders • Forecast and track key account metrics, quarterly sales results and annual forecasts • Prepare reports on account status • Collaborate with sales teams to identify and grow opportunities • Assist with challenging client requests and issue escalations

🎯 Requirements

• 3+ years of proven work experience as a Renewals Manager, Account Manager, or Key Account Manager • BA/BS degree in Business Administration, Sales or relevant field is required • Ability to communicate, present and influence key stakeholders at all levels, including executive and C-level • Solid experience with CRM software (e.g. Salesforce) and CPQ tools • Experience delivering client-focused solutions to customer needs • Excellent communication skills • Ability to manage multiple account management projects while maintaining attention to detail • Excellent listening, negotiation and presentation abilities • Strong verbal and written communication and negotiation skills

🏖️ Benefits

• Time off programs • Medical insurance • Dental insurance • Vision insurance • Mental health support • Paid parental leave • Life insurance • Disability insurance • 401(k) • Employee stock purchasing program • Incentive compensation may be available for sales roles • Equity may be available • Reasonable accommodations during the application or recruiting process