Care Coordinator Manager

Job not on LinkedIn

🔥 16 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $60k - $80k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 1%

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Talkspace

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2011

💼 Consulting

🏥 Healthcare

🛍️ eCommerce

Consulting • Healthcare • eCommerce

Talkspace is an online therapy platform that provides accessible mental health care through licensed therapists and psychiatric providers. Users can engage in therapy through text, audio, and video sessions, as well as receive medication management when needed. Talkspace aims to make therapy convenient and affordable by partnering with major insurance providers and offering various treatment options for individuals, couples, and teens dealing with a range of mental health issues.

📋 Description

• Lead, manage, and develop a team of Care Coordinators supporting patients throughout their care journey • Establish performance expectations, provide coaching and feedback, and support professional development • Monitor team productivity, quality, patient engagement, call completion, outreach, and follow-through metrics • Ensure consistent application of care coordination workflows, processes, and patient engagement standards • Oversee patient activation, pre-appointment support, first-30-day engagement, missed-appointment follow-up, discharge support, and continuity of care • Identify barriers to care and oversee escalation or transitions to higher levels of care • Coordinate transitions with patients, providers, and UHS facilities, including scheduling and facility selection • Establish and monitor success metrics, HEDIS-related measures, performance goals, and improvement action plans • Partner with Clinical, Quality, Product, Network, Operations, and Network Strategy teams to improve workflows and care coordination capabilities • Develop standardized engagement, outreach, escalation, and step-up-care workflows • Provide operational and user insights for care coordination tools and technology • Coordinate cross-functional initiatives and communicate operational needs, trends, challenges, and opportunities • Provide operational and strategic support to Network Strategy and Client Experience teams; perform other assigned duties

🎯 Requirements

• Active, independent clinical licensure with 3-5 years of clinical experience • 3+ years of experience in healthcare operations, care coordination, patient engagement, case management, project management, or a related field required • Experience managing teams responsible for patient or member outreach and engagement • Strong understanding of patient care journeys, care transitions, and coordination between levels of care • Experience developing or improving operational workflows, processes, and team procedures • Experience using performance metrics and data to monitor team effectiveness and identify opportunities for improvement • Strong organizational and project management skills, with the ability to manage multiple priorities and initiatives simultaneously • Strong critical thinking, problem-solving, and decision-making skills • Ability to identify operational challenges, anticipate barriers, and develop practical solutions • Excellent written and verbal communication skills • Comfortable working cross-functionally with Clinical, Quality, Product, Network, and Operations teams • Highly detail-oriented with a strong focus on accuracy, accountability, and follow-through • Ability to work independently and take ownership of initiatives from planning through implementation • Comfortable working in a fast-paced, evolving healthcare environment and adapting to changing priorities • 1+ years of people management or demonstrated experience leading and developing teams preferred • Experience working within healthcare systems, behavioral health, telehealth, or a distributed provider network preferred • Familiarity with HEDIS measures, patient engagement metrics, or other healthcare quality measures preferred

🏖️ Benefits

• Comprehensive Medical, Dental and Vision plans • Pre-tax benefits: HSA/ FSA • 401k Retirement Savings Program with matching up to 4% • Voluntary benefits including disability, basic life or pet insurance, etc. • Monthly Wellness Stipend to promote mental and physical self-care • Flexible PTO and Remote First Environment • Regular team events, including Wellness Workshops and Team Building Events • Free access to Talkspace products for you and one household member, as well as access to a friends and family discount!