Senior Lead, Technical Migration Delivery

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Logo of Salesforce

Salesforce

10,000+ employees

Founded 1999

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

SaaS • B2B • Artificial Intelligence

Salesforce is a leading cloud-based software company that provides a comprehensive customer relationship management (CRM) platform. The platform connects all company data and teams on an integrated, AI-driven system to improve sales, customer service, and marketing efforts. Salesforce offers scalable solutions for businesses of all sizes, including small and medium enterprises, and provides industry-specific solutions to modernize operations, save time, and reduce costs. Salesforce also offers educational resources through Trailhead and a wide selection of apps on AppExchange to extend its CRM capabilities.

📋 Description

• Lead end-to-end customer migration engagements — owning technical delivery, project health, and successful go-live outcomes. • Partner with Account Teams and Sales leadership to align migration goals with customers' broader business strategy, renewal, and expansion objectives. • Build strong relationships with both business and technical stakeholders, translating complex migration challenges into clear, actionable decisions. • Develop and execute focused delivery plans that prioritize high-impact milestones and hold pod-level timelines to account. • Facilitate enablement and alignment sessions to ensure customer teams are prepared and confident for platform transitions. • Drive adoption of AI agents and automation toolkits to accelerate discovery, data mapping, and code conversion — reducing manual effort and compressing delivery timelines. • Collaborate closely with GDC partners, delegating repeatable technical tasks while maintaining full accountability for output quality. • Monitor technical trends proactively and provide tailored release recommendations to optimize migrated environments for performance and stability.

🎯 Requirements

• 8+ years of experience in Professional Services, Customer Success, or Technical Consulting, with a strong focus on large-scale platform migrations. • Deep, hands-on domain expertise in one or more of the following: Marketing Cloud (Engagement/Intelligence), Data 360 (Data Cloud), Revenue Cloud (CPQ/Billing), or Tableau. • Demonstrated ability to drive business value, facilitate technical discussions, and navigate complex stakeholder conversations. • Ability to translate complex technical architectures into business-friendly language and guide customers through data transformations. • Proven experience working with global or offshore delivery models (such as GDC) to accelerate project delivery. • Advanced knowledge of Salesforce core (Sales/Service Cloud) or specialized clouds (Marketing, Data, Revenue, or Tableau). • Familiarity with AI agents or automation tools applied to data mapping, sentiment analysis, or task automation. • Understanding of how target cloud platforms integrate with telephony systems, third-party data sources, and self-service portals. • Degree or equivalent relevant experience required.

🏖️ Benefits

• time off programs • medical • dental • vision • mental health support • paid parental leave • life and disability insurance • 401(k) • employee stock purchasing program

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