Customer Success Manager – VI

🕒 January 15

🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Samsara

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

🏢 Enterprise

🚗 Transport

🔐 Security

💰 Seed Round on 2014-08

Enterprise • Transport • Security

Samsara is a technology company that provides a comprehensive operations platform aimed at improving the efficiency, safety, and sustainability of organizations. Their solutions include video-based safety, vehicle telematics, equipment monitoring, workforce applications, and site visibility. Samsara serves a wide range of industries, including transportation, logistics, construction, and government. The platform connects people, systems, and data, enabling organizations to make faster, data-informed decisions. Samsara's Connected Operations technology helps complex organizations operate more effectively by offering real-time GPS, proactive alerts, compliance training, and asset tracking.

📋 Description

• Strategic customer leader supporting our largest and most complex customers, including global and strategic engagements across sectors • Be on the front-lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform. • Compose joint success plans with customers, outlining their objectives, metrics, timelines, and effectively removing any barriers to achieving business value. • Orchestrate executive business reviews with our customers’ decision makers and our executive leadership where we look back at past successes and align on upcoming goals. • Conduct workshops with customers to understand their current operations and recommend workflow changes to get the most out of their Samsara products. • Deeply understand the Samsara platform’s capabilities and explain them to businesses of all types - field services, utilities, long-haul transportation, school buses, and many more. • Partners with cross-functional teams like Product, Support, Finance, etc. to drive progress on customer requests. • Build and scale this role’s capabilities. • Serve as a mentor to the wider Customer Success teams. • Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

🎯 Requirements

• 10+ years of work experience with most recent experience in a senior Strategic Customer Success, account management, or strategic consulting role • Experience supporting Enterprise SaaS and/or Fortune 500 companies • Strong priority management and high emotional intelligence; this is a demanding position with high internal visibility • Experience consulting customers on enterprise transformation programs with cross-functional stakeholders. • Demonstrated ability to present to and influence C-level audiences. • Experience supporting or working with technical products • Solutions-oriented with strong problem solving skills • Proven track record of building trust, communicating effectively and driving change with a wide variety of stakeholders: executives, Product and Engineering leadership, day-to-day users of our software • Strong bias for action, the ability to think big, with insistence on high standards • Experience serving and supporting large-scale business solutions at Fortune 500 companies • Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment • Diplomacy, tact, and poise under pressure when working through customer issues • Thrives in an unstructured, fast-paced, and change-heavy environment • Bachelor’s degree from a 4-year institution • Customer travel is expected up to 25-40%.

🏖️ Benefits

• Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, and much, much more.