CX Strategy Manager, AI Transformation

🔥 0 minutes ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

💵 $106.8k - $161.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Strategy

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Samsara

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

📦 Logistics

🏗️ Construction

🏥 Healthcare

💰 Seed Round on 2014-08

Logistics • Construction • Healthcare

Samsara is a technology company that provides a comprehensive operations platform aimed at improving the efficiency, safety, and sustainability of organizations. Their solutions include video-based safety, vehicle telematics, equipment monitoring, workforce applications, and site visibility. Samsara serves a wide range of industries, including transportation, logistics, construction, and government. The platform connects people, systems, and data, enabling organizations to make faster, data-informed decisions. Samsara's Connected Operations technology helps complex organizations operate more effectively by offering real-time GPS, proactive alerts, compliance training, and asset tracking.

📋 Description

• Advance Samsara’s mission of delivering a superior end-to-end customer experience through an AI-forward approach • Report to the Head of CX Strategy and collaborate with leaders across the organization • Build customer listening infrastructure and lead Voice of Customer programs • Use AI to develop continuous, real-time customer sentiment insights • Partner with Support, Customer Success, Sales, and other stakeholders to prioritize AI opportunities • Rapidly prototype AI-powered solutions using LLMs, prompt-based workflows, agent frameworks, and low-code/no-code automation platforms • Iterate prototypes using feedback from pilot groups • Partner with Engineering to convert validated prototypes into production-grade solutions • Write requirements, define data and integration needs, and ensure data security and compliance • Measure productivity, efficiency, or ROI after launch • Track AI trends, technologies, and best practices in customer intelligence • Champion Samsara’s cultural principles while scaling globally

🎯 Requirements

• 5+ years operations, business analysis, process improvement, product operations, or a similar hybrid builder/operator role • Hands-on experience building with AI tools, including prompt engineering, LLM-based workflows, agent frameworks, or low-code/no-code automation platforms • Strong workflow/process analysis skills • Ability to prototype quickly with incomplete requirements and iterate from feedback • Ability to translate business problems into buildable AI use cases and write clear engineering requirements • Strong stakeholder management and communication skills • Ability to train and drive adoption among non-technical users • Ability to manage multiple projects simultaneously in a fast-paced environment • Comfort traveling to customer sites once a quarter, 1–2 days per trip • Basic Python/scripting ability • Experience with API integrations • Familiarity with data governance or AI security considerations • Experience with customer insight, experiment management, or Voice of Customer programs • Experience with statistical analysis, churn models, or predictive models based on customer experience data • Legal right to work at Samsara and in the specified work location

🏖️ Benefits

• Performance-based bonus/variable pay • Equity for eligible roles • Flexible, employee-led remote model • Professional development stipend • Comprehensive health plans • Parental leave plans • Flexible working model • In-person office option • Equal opportunity and reasonable accommodations