Senior Business Operations Analyst – Post Sales

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $91.6k - $138.6k / year

⏰ Full Time

🟠 Senior

🧐 Business Analyst

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Samsara

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

📦 Logistics

🏗️ Construction

🏥 Healthcare

💰 Seed Round on 2014-08

Logistics • Construction • Healthcare

Samsara is a technology company that provides a comprehensive operations platform aimed at improving the efficiency, safety, and sustainability of organizations. Their solutions include video-based safety, vehicle telematics, equipment monitoring, workforce applications, and site visibility. Samsara serves a wide range of industries, including transportation, logistics, construction, and government. The platform connects people, systems, and data, enabling organizations to make faster, data-informed decisions. Samsara's Connected Operations technology helps complex organizations operate more effectively by offering real-time GPS, proactive alerts, compliance training, and asset tracking.

📋 Description

• Own analytics and trend reporting for an assigned segment or workstream within renewals and customer success • Serve as the go-to analyst for leadership and frontline managers • Extract and reconcile data across Salesforce, financial systems, and customer success platforms • Resolve discrepancies and transform complex datasets into reliable, decision-ready analysis • Design post-sales processes and drive adherence across renewals and customer success teams • Monitor compliance, flag process drift, and partner with team leads to close gaps • Build and maintain reporting on utilization, product adoption, and expansion for the existing customer base • Partner with Sales Strategy, Business Operations, Finance, and Customer Success leadership • Translate data into recommendations to improve renewal rates, reduce churn, and grow revenue retention • Support quarterly and annual reporting on bookings, pipeline health, and key trends • Prepare information for business reviews and leadership presentations • Identify risk, inconsistency, and improvement opportunities across the post-sales organization

🎯 Requirements

• 2+ years in management consulting, Sales/Business Operations, financial analysis, or another highly quantitative role • Comfort working with large datasets to build models, run analyses, and surface trends • Familiarity with Salesforce, Tableau, or a similar sales/customer success technology stack • Strong written and verbal communication • Comfort influencing stakeholders without direct authority • Proactive and adaptable • Comfortable operating with ambiguity in a fast-paced environment • Post-sales experience in renewals or customer success is a plus, not required • Experience designing or driving adoption of operational processes is a plus

🏖️ Benefits

• Performance-based bonus/variable pay • Equity for eligible roles • Flexible, employee-led remote model • Professional development stipend • Comprehensive health plans • Parental leave plans • Above-market total compensation opportunity • Flexible working model • Offices available for employees who prefer to work in-person