Representative, Dealer Operations and Collections

Job not on LinkedIn

🔥 18 hours ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $36k - $56k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Collections

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Santander

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1857

🛡️ Insurance

💼 Consulting

📦 Logistics

💰 Post-IPO Equity on 2013-05

Insurance • Consulting • Logistics

Santander is a global retail banking group with a significant presence in Europe and the Americas. The company provides a range of financial services including consumer banking, asset management, private banking, and corporate and investment banking. Santander is committed to responsible banking, promoting diversity, equity, and inclusion, and supporting the green transition. With numerous customers worldwide, the bank focuses on financial inclusion and education as part of its corporate responsibility. Santander is listed on various stock exchanges and is involved in sponsorships like Formula 1, underscoring its brand presence and strategic partnerships.

📋 Description

• Execute and receive dealer communications by phone, mail, or email regarding statements, payment instructions, cancellation requests, missing equipment claims, participation chargebacks, unwinds, inquiries, and related matters • Maintain understanding of Payments, Dealer Management, and Titles department processes • Support dealer partners with customized solutions, including negotiating settlements, payment plans, and other arrangements • Handle dealer complaints, inquiries, and requests through email, phone, and chat • Use conflict-resolution techniques and word tracks during difficult dealer conversations • Escalate dealer and internal-partner complaints and issues appropriately • Analyze data and collaborate with administrators to ensure deficiency balances and refunds are collected and distributed properly • Build dealership relationships and work with sales to support new business • Collaborate with Payment Services, Sales Partners, Dealer Management, Titles, and other Santander teams • Analyze receivables reports and spreadsheets, perform data entry or corrections, and collaborate across departments • Document communication activity in the system of record • Complete required functional processes on time and meet deadlines • Complete assigned special projects and other duties

🎯 Requirements

• High school diploma, GED, or equivalent work experience — Required • Bachelor’s Degree in a related field or equivalent demonstrated through a combination of work experience, training, military service, or education — Preferred • 1–3 years’ experience in the Auto Finance field — Preferred • 1–3 years’ experience in Auto Dealer Services — Preferred • Previous Collections, Call Center, or Auto Dealership experience — Preferred • Proficient in basic PC applications, including Microsoft Office (Excel, PowerPoint, Word, Outlook) • Intermediate to advanced typing and data entry processing skills • Ability to communicate effectively and professionally with internal and external customers • Ability to handle multiple tasks simultaneously • Excellent organizational and time management skills with strong attention to detail • Ability to educate customers on a service or product solution • Ability to respond to internal and external requests as needed • Ability to adhere to policies, procedures, and management instructions • Ability to cope with ambiguous and changing environments and remain calm under pressure • Ability to work effectively within a team and/or independently while meeting deadlines • Legally authorized to work in the United States full-time without employer sponsorship

🏖️ Benefits

• Fair and competitive rewards package • Benefits designed to support employees, their families, and well-being • Inclusive and accessible application process • Reasonable accommodations for individuals with disabilities