Strategic Account Manager

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Sapio Sciences LLC

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

💼 Consulting

🏭 Manufacturing

Healthcare • Consulting • Manufacturing

Sapio Sciences is a leading provider of AI-powered lab informatics solutions, offering a unified platform that integrates LIMS (Laboratory Information Management Systems), ELN (Electronic Lab Notebooks), and SDMS (Scientific Data Management Systems). The platform is designed to be configurable without coding, catering to the needs of scientists and lab professionals. It supports scientific research, discovery, manufacturing, and clinical diagnostics. Sapio's solutions streamline complex laboratory workflows, enhance data management, and foster compliance with industry standards such as GMP (Good Manufacturing Practices).

📋 Description

• Lead Sapio teams and activities to develop strategic partnerships with CROs, CDMOs, pharma, and biotech • Consultatively position Sapio solutions to solve critical business challenges • Generate new and repeat sales of Sapio products and professional services • Meet established sales quotas and accurately forecast customer business commitments • Develop knowledge of Sapio products, professional services, features, benefits, and value propositions • Recommend product configuration choices and professional service alternatives • Build and maintain prospect relationships aligned with customer needs • Arrange prospect meetings and deliver company presentations • Communicate customer goals and requirements to Sapio colleagues • Develop positioning for the Contract Services market • Manage timely customer proposals and quotations • Manage the sales process and develop strategies for key customers • Create Account Plans and Opportunity Plans from outbound campaigns through deal closure • Collaborate with Customer Success Management to develop lasting client partnerships • Support lead generation through marketing campaigns, events, territory planning, and direct outbound activities • Maintain accurate CRM records and regular management status and call reports • Manage ongoing customer communications and occasional conflict resolution • Monitor Sapio projects to identify potential issues

🎯 Requirements

• 5+ years of accomplished sales experience in life sciences enterprise software sales • Ideal experience engaging CRO and CDMO organizations and/or pharmaceutical industry • Traditional account management experience, ideally with LIMS/ELN solutions • Proven ability and track record of achieving sales quotas • Knowledge and experience working with CROs and CDMOs, including operating models, business drivers, and technology needs • Ability to travel to global and regional customer accounts as required • Proven ability to cultivate high-calibre customer relationships • Experience with a CRM and adherence to company standards • Self-motivated, goal-oriented, consistent, self-disciplined, and able to work independently • Strong prioritization skills and excellent work ethic • Excellent verbal and written communication skills • Ability to succeed from remote, non-supervised locations • Must be based in the United States; strong preference for candidates on the East Coast • Ability to plan and execute responsibilities with minimal direction • Ability to deliver company presentations exceptionally • Ability to maintain accurate CRM records and sales activity reports • Familiarity with account-related legal documents • Ability to monitor project status and identify potential issues • Beneficial: scientific domain understanding across Discovery, Research, Development, Clinical, and Manufacturing • Beneficial: existing CRO industry relationships and familiarity with contract services workflows and data management needs • Beneficial: familiarity with CRO/CDMO segments and differing buying processes • Beneficial: appreciation of AI’s impact on laboratory environments • Beneficial: familiarity with Value Engineering frameworks and enterprise software business-case creation • Beneficial: awareness of the competitive landscape and key differentiators • Beneficial: AI skills for improving individual and team effectiveness and efficiency

🏖️ Benefits

• A competitive salary and benefits package • Flexibility to work remotely, with opportunities to travel • A comprehensive onboarding and training programme • Ongoing opportunities for professional growth and development • A collaborative, inclusive and supportive work environment • Equal opportunity and inclusive workplace • Reasonable adjustments during the application, interview and assessment processes