Azure Administrator – Technical Support Engineer

🕒 6 days ago

🇺🇸 United States – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 6 days.
• No salary listed.

Apply Now

Check your resume score

Customize resume + cover letter

Find Similar Remote Jobs

☆ Save☑️ Mark as applied❌ Hide

Report problem

Sauti Contact Center

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤝 B2B

☁️ SaaS

B2B • Customer Service • SaaS

Sauti Contact Center is a tech-driven customer service provider that enhances customer engagement through AI-powered solutions. By leveraging advanced technology, Sauti optimizes communication channels, offers seamless multi-channel support, and utilizes data analytics to improve service delivery. Their focus on responsiveness and efficiency aims to create positive customer experiences while supporting businesses in areas such as lead conversion, data management, and customer retention.

📋 Description

• Own support tickets in a service desk platform, target first responses within 15 minutes during the shift, prioritize incidents, resolve issues and keep users updated • Troubleshoot Windows workstations, remote desktops, login failures, password resets, application issues, printers, connectivity, VPN access and performance problems • Administer Microsoft 365 and Microsoft Entra ID / Active Directory accounts, licenses, group membership, MFA, permissions and basic email issues • Support Windows Server services, file shares, permissions and business applications; escalate issues when required and provide clear diagnostic notes • Provide professional support by email, telephone and remote support tools • Create clear ticket notes, resolution summaries and reusable knowledge articles • Provision, configure, maintain, resize and retire Azure virtual machines and associated managed disks, virtual networks, network security groups and storage • Administer Windows Server, Active Directory, DNS, Group Policy, remote access and routine patching and maintenance • Configure and monitor Azure Backup, investigate failed jobs, and perform documented file, database or virtual-machine restore tests • Use Azure Monitor, Log Analytics and relevant monitoring tools to investigate alerts, service disruptions and resource performance • Apply security best practices including least-privilege access, MFA, firewall/NSG management, patching, secure remote access and change control • Review Azure usage and cost trends; recommend rightsizing and cleanup opportunities, and make approved changes without disrupting users • Use PowerShell and Azure CLI to automate repeatable tasks, collect diagnostic information and improve operational consistency • Participate in upgrades, migrations, system onboarding, incident reviews and occasional scheduled maintenance

🎯 Requirements

• At least 4 years of hands-on IT support or systems administration experience, including 2 years supporting production Microsoft Azure infrastructure • Demonstrated knowledge of Azure virtual machines, networking, storage, backups, monitoring, identity/access management and cost management • Practical Windows Server and desktop troubleshooting • Experience with Active Directory, DNS, Group Policy, permissions and remote desktop support • Microsoft 365 administration, including Exchange Online basics, user provisioning, licensing and multi factor authentication • Working knowledge of PowerShell • Ability to use Azure CLI and interpret logs and error messages • Experience managing tickets in Zoho Desk, Freshdesk, ServiceNow, ConnectWise or a comparable help desk tool • Microsoft Certified: Azure Administrator Associate (AZ-104) or other relevant Azure / Microsoft certification preferred • Experience supporting remote desktop environments, business applications or managed IT services preferred • Basic SQL Server administration, backup / restore and troubleshooting of database-backed applications preferred • Exposure to Azure Resource Graph, Kusto Query Language (KQL), Azure security tooling, or infrastructure-as-code preferred • Experience supporting business users in the United States or working across US time zones preferred

🏖️ Benefits

• Remote work arrangement • Interims employment type

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume