ISP Support Technician

🔥 48 minutes ago

🏈 Alabama, Iowa, +1 more states – Remote

🏈 Alabama – Remote 🌾 Iowa – Remote 🌲 North Carolina – Remote

💵 $15 / hour

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 0%

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TEKsystems

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1983

💼 Consulting

🎯 Recruiter

🏢 Enterprise

Consulting • Recruitment • Enterprise

TEKsystems is a global IT and business services firm that provides technology consulting, talent solutions, managed services and workforce recruitment to enterprise clients. The company delivers cloud, digital and data services (including AI/ML and automation), application innovation, Agile/DevOps transformation, technology operations and digital experience work, and operates large-scale talent and managed service programs. TEKsystems works across industries (financial services, healthcare, public sector, telecommunications, retail/manufacturing, energy and more), maintains technology partnerships with major cloud and software providers, and reports more than $7B in annual revenue and 100+ locations worldwide.

📋 Description

• Respond to and resolve a high volume of IT support requests via phone, email, or chat • Handle password resets, software installations, and hardware troubleshooting • Diagnose and resolve basic hardware and software issues, operating system problems, connectivity issues, and user account management • Utilize and contribute to the internal knowledge base • Create, update, and close support tickets, documenting issues and resolutions • Provide positive and professional customer service • Troubleshoot and resolve customer complaints or concerns • Meet or exceed call handling time, quality assurance, and other assigned KPI targets • Perform other duties as assigned

🎯 Requirements

• Proficiency with Windows 10 and Windows 7 • Strong troubleshooting and problem-solving skills • Experience in a call center or help desk environment • Ability to multitask and maintain attention to detail • Reliable internet connection with a minimum download speed of 20 Mbps and upload speed of 5 Mbps • Ability to work from home with a hard-wired Ethernet connection; cable not provided • Associate degree or higher in Computer Science or a related IT field preferred for higher starting rate • Two or more certifications such as A+, Security+, Network+, or CCNA preferred for higher starting rate

🏖️ Benefits

• Medical, dental & vision • Critical Illness, Accident, and Hospital coverage • 401(k) Retirement Plan with pre-tax and Roth post-tax contributions • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) • PC, two monitors, headset, mouse, and keyboard provided

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