IT Support Engineer – Tier 2-3

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $55 / hour

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 2%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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GondolaBio

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2024

🏥 Healthcare

💼 Consulting

🏭 Manufacturing

💰 $300M Venture Round - GondolaBio on 2024-08

Healthcare • Consulting • Manufacturing

GondolaBio is a clinical-stage biopharmaceutical company launched in 2024 and affiliated with BridgeBio Pharma, focused on developing breakthrough therapeutics for patients with genetic diseases. The company uses a lean, decentralized approach to accelerate early-stage research and development across multiple modalities (including small molecules and oligonucleotide therapies) and is building a diverse pipeline targeting rare and underserved genetic conditions such as EPP/XLP with its lead program PORT-77. GondolaBio centers patient needs and aims to bring disease-modifying treatments more quickly to populations lacking approved therapies.

📋 Description

• Serve as the primary point of contact for incoming break-fix and request tickets • Diagnose and resolve complex technical issues across Windows and macOS endpoints, network connectivity, and core business applications • Own tickets end-to-end in ServiceNow, meeting SLA targets and maintaining clear status communication • Communicate technical root causes to non-technical end users in plain language • Document recurring issues, build runbooks, and maintain the internal IT knowledge base • Identify ticket patterns and flag recurring or systemic issues to the Manager of IT • Support day-to-day Okta administration, including user access, group membership, and authentication troubleshooting • Support Microsoft Intune endpoint configuration, compliance checks, and device troubleshooting on Windows and macOS • Maintain Intune app packages, including packaging, version updates, and deployment troubleshooting • Assist with Microsoft 365 and Microsoft Entra ID user lifecycle tasks, including provisioning, licensing, access changes, and troubleshooting • Administer day-to-day Zoom support, including Zoom Phone, Rooms, and related integrations • Provide frontline support for Zscaler and SentinelOne connectivity or agent issues • Assist with SentinelOne endpoint alert triage and escalate deeper investigations to the Manager of IT • Follow security procedures and promptly flag anomalies or potential incidents

🎯 Requirements

• Relevant certifications: CompTIA A+/Network+/Security+, Microsoft MD-102 (Endpoint Administrator), Okta Certified Professional, or Zoom certifications • Experience supporting a biotech, pharma, or other regulated/compliance-conscious environment (SOX, HIPAA, GxP, etc.) • Exposure to scripting or automation for repetitive support tasks (PowerShell, Python, or Graph API basics) • Experience with SharePoint and Egnyte administration or troubleshooting • Prior experience working in a small/lean IT team where you wear multiple hats • Familiarity with basic networking concepts (DNS, DHCP, VPN, firewall rules) beyond endpoint-level troubleshooting • Experience contributing to or maintaining a ServiceNow knowledge base or similar ITSM documentation • Track record of picking up new tools quickly; the role touches 7+ platforms • Comfortable leveraging AI tools to research and complete assigned tasks