Customer Success Representative

🔥 0 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SBA Communications

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1983

🏗️ Construction

📦 Logistics

💼 Consulting

💰 Private Equity Round on 1997-01

Construction • Logistics • Consulting

SBA Communications is a leading provider of wireless communications infrastructure. The company specializes in developing, leasing, and managing communications infrastructure, including towers, small cells, and distributed antenna systems. They operate in various markets including the United States, Central and South America, and Africa. SBA Communications provides services to both private and public networks, catering to property owners and investors with site development, construction, and leasing services. Their business model supports connectivity solutions that enhance public safety and network accessibility.

📋 Description

• Ensure seamless transition and setup for Managed WiFi, Distributed Antenna Systems (DAS), and/or Fiber deployment services • Coordinate onboarding activities with property owners, SBA construction teams, and ISP partners • Develop onboarding documentation, timelines, and status reports • Build and maintain relationships with stakeholders, partners, and customers • Serve as primary point of contact and escalation for assigned customer accounts • Advocate for customers internally by escalating tickets and overseeing ISP partner performance • Conduct regular business reviews and proactive check-ins • Oversee customer agreements for compliance with contractual terms and conditions • Process customer-requested change orders • Assist with Accounts Receivable collection escalations • Facilitate internal and external meetings regarding deployment progress • Maintain project trackers and status reports for milestones, timelines, and deliverables • Identify and proactively communicate risks or delays • Assist direct and indirect sales efforts through strategic partnerships • Maintain accurate customer information in the CRM platform • Support the sales team in identifying upsell and cross-sell opportunities

🎯 Requirements

• 3–5 years of experience in customer success, account management, or client services • 3–5 years of experience in the telecommunications industry; exposure to the Multi-Family segment is preferred • Excellent verbal and written communication skills • Strong interpersonal skills and ability to build lasting professional relationships • Problem-solving and conflict resolution abilities in fast-paced, customer-facing environments • Proficiency in CRM software (e.g., Microsoft Dynamics 365 or equivalent platforms) • High attention to detail and consistent follow-through • Ability to manage multiple accounts and projects simultaneously • Bachelor’s degree in Business, Finance, or Marketing or relevant experience • Familiarity with ISP partnership management and SLA oversight • Exposure to Accounts Receivable processes and basic financial reporting • Ability to stoop, bend, kneel, or crouch • Ability to stand, walk, and sit • Ability to reach with hands and arms • Visual ability correctable to 20/20 • Ability to respond verbally in an understandable, professional manner in person and over the telephone • Manual dexterity to input data into a computer and calculator and operate listed equipment • Ability to lift up to 15 pounds

🏖️ Benefits

• Global Ownership Program with annual RSU awards for eligible employees • 401(k) with a generous company match • Employee Stock Purchase Plan offering company stock at a discount • Dedicated Health Concierge service • Generous Paid Time Off (PTO) package • Paid holidays • Paid volunteer hours • Tuition reimbursement • Support for professional certifications • Wellness reimbursement program