Customer Success Manager

🔥 0 minutes ago

🗽 New York – Remote

🗽 New York – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

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Acxiom

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1968

💼 Consulting

🏥 Healthcare

🍽️ Food & Beverage

Consulting • Healthcare • Food & Beverage

Acxiom is a leading data service provider that specializes in leveraging data management, identity resolution, analytics, and martech services to help businesses enhance their marketing efforts. With a commitment to the ethical use of data, Acxiom offers solutions across various industries such as automotive, healthcare, telecommunications, financial services, and retail. Their expertise aids in optimizing marketing strategies to acquire, retain, and grow customer relationships. Acxiom partners with renowned platforms such as Adobe, Salesforce, and Snowflake to drive data-driven marketing and enable digital transformation for their clients.

📋 Description

• Perform client relationship management, value measurement execution, and stakeholder engagement within consulting engagements • Support client Value Realization initiatives and delivery teams using customer success methodologies and value measurement techniques • Define success metrics, track ROI, analyze adoption, and maximize business outcomes throughout the engagement lifecycle • Understand client business objectives, success criteria, and value realization opportunities • Translate client strategic goals into measurable value outcomes and success metrics • Manage account relationships with client stakeholders and provide regular status updates • Develop comprehensive Value Realization programs, including success metrics, measurement frameworks, and timeline milestones • Evaluate information from multiple client sources and translate business goals into actionable value drivers and strategic value narratives • Identify and communicate value realization opportunities and risks • Own and monitor client success metrics and KPIs • Communicate across client constituencies and engage business sponsors and executive stakeholders to drive adoption • Take and distribute meeting notes and value realization reports, and follow through on success plan execution • Grow client relationships through value delivery, satisfaction, and long-term strategic partnership • Serve as a Value Realization thought leader for assigned client engagements • Manage expectations around value delivery timelines • Solve client adoption challenges, value measurement problems, and success barriers • Proactively address potential client satisfaction issues and advocate for clients • Produce Value Realization documentation, including success plans, value measurement frameworks, ROI reports, adoption metrics, and executive dashboards • Support account teams with value realization briefs, success statements of work, and measurement templates and tools

🎯 Requirements

• 6 years+ of Customer Success or Account Management experience in client-facing roles in consulting or agency settings • Experience with Value Realization methodologies, ROI measurement, or business outcome tracking • Experience conducting client workshops and stakeholder sessions to define success criteria and value metrics • Basic understanding of business case development and value measurement frameworks • Client relationship management and stakeholder engagement experience • Success plan development and execution • Understanding of consulting delivery methodologies and client engagement processes • Experience with customer success platforms (e.g., Gainsight) and measurement tools • Strong analytical skills with the ability to translate data into actionable insights • Bachelor's Degree Desired • Understanding of change management principles and adoption methodologies • Experience in client budget management and commercial discussions

🏖️ Benefits

• Equal opportunity employer, including disability and protected veteran status • Remote/homebased work arrangement