Lead Account Manager

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ScaleOps

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

🤝 B2B

📣 Marketing

B2B • Marketing

ScaleOps is a company whose public website (scaleops. com) uses cookie consent and tracking technology; the provided text is a cookie/consent disclosure showing integrations with marketing and analytics providers (HubSpot, Google Analytics, Hotjar, Cloudflare, LinkedIn, Apollo, G2, etc. ). The available snippet contains only privacy/cookie details and does not describe ScaleOps’s products, services, or target customers. Based on the site’s heavy use of marketing, lead-capture and analytics tooling, the business appears to operate commercially with a focus on marketing and likely selling to other businesses, but specific offerings are not described in the provided content.

📋 Description

• Lead, mentor, and develop a team of Account Managers, fostering a high-performance, customer-centric culture. • Own the success of the Account Management function by driving customer retention, expansion, and long-term customer satisfaction. • Build and maintain executive-level relationships with strategic customers, serving as an escalation point for complex business and technical challenges. • Partner closely with Sales, Customer Success, Product, and Engineering to ensure customers achieve maximum value from ScaleOps. • Coach the team on account strategy, executive communication, renewals, and expansion opportunities. • Drive revenue growth through renewals, upsells, and cross-sells while ensuring the team consistently meets or exceeds its targets. • Establish and optimize account management processes, playbooks, KPIs, and operational best practices as the organization scales. • Monitor customer health, adoption, and business outcomes, proactively identifying risks and opportunities across the customer portfolio. • Review account performance, pipeline, and forecasts, providing visibility and actionable insights to leadership. • Ensure accurate CRM hygiene and reporting, maintaining clear documentation of customer engagements, renewals, and expansion activities. • Collaborate with Enablement and Leadership to onboard, train, and continuously develop the Account Management team.

🎯 Requirements

• 5+ years of experience in Account Management, Customer Success, or a related customer-facing role within a B2B SaaS or cloud technology company, with experience in the DevOps domain. • 2+ years of experience leading customer-facing teams. • Proven track record of driving customer retention, expansion, and long-term customer success. • Strong leadership, coaching, and people development skills. • Excellent executive presence and communication skills, with the ability to build trusted relationships at all organizational levels. • Highly organized with the ability to prioritize, manage multiple initiatives, and drive execution in a fast-paced environment. • Strong analytical and problem-solving skills with a proactive, ownership-driven mindset. • Experience working with CRM and customer success platforms such as Salesforce, Jira, Confluence, and Grafana, or similar tools. • Collaborative leadership style and cross-functional team orientation.