Clinician Experience Specialist – Anesthesia

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SCP Health

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🏥 Healthcare

🤝 B2B

🎯 Recruiter

Healthcare • B2B • Recruitment

SCP Health is a physician-led clinical services company that provides emergency medicine, hospital medicine, critical care, hospital-at-home, and connected care solutions to hospitals and health systems across the U. S. The organization combines clinical leadership, national resources, AI-supported scheduling and analytics, and outsourcing/insourcing models to improve quality, staffing, and operational performance while offering recruiting, training, documentation, and revenue cycle support.

📋 Description

• Initiate contact with anesthesia clinicians post-contract and guide them through onboarding, site orientation, system access, credentialing, enrollment, and privileging requirements • Track onboarding progress and maintain accurate clinician data in Salesforce and other internal systems • Collect clinician availability, preferences, competencies, and shift commitments across anesthesiologists, CRNAs, and AAs • Build and maintain monthly anesthesia schedules in Qgenda for OR blocks, call coverage, late rooms, and post-call relief • Align schedules with anesthesia care team models, supervision ratios, state and payer rules, and site-specific case mix requirements • Manage shift confirmations, cancellations, swaps, late room run-overs, and APAY/Holiday Pay entries • Partner with medical directors, lead CRNAs, and hospital OR/perioperative leadership to resolve coverage gaps • Ensure First Schedule Dates and clinician details are accurately recorded in Salesforce • Verify Qgenda payroll hours, reconcile discrepancies, and coordinate payroll submissions • Assist clinicians with pay and reimbursement questions and track expense reimbursements • Serve as the primary contact for assigned anesthesia clinicians and support engagement, retention, and issue resolution • Guide offboarding and complete documentation, final pay items, and call/stipend reconciliations • Support reporting and analytics on clinician satisfaction, schedule quality, open shift rate, premium spend, and post-call compliance • Identify improvements to workflows and scheduling logic and support standardization, automation, training, and cross-functional alignment

🎯 Requirements

• High school diploma or GED required • Associate or bachelor’s degree in business, healthcare, or related field preferred • 3+ years of experience in customer service, clinician support, or healthcare operations scheduling • Two or more years of experience in a customer service position • Working knowledge of the anesthesia care team model and supervision ratio concepts • Familiarity with OR block scheduling, call coverage models, post-call rest expectations, and late room dynamics • Experience scheduling high volumes of healthcare staff or clinicians is a plus • Experience in a professional or medical office environment is a plus • Anesthesia scheduling experience • Strong organizational, verbal and written communication, follow-up, and problem-solving skills • Ability to multitask in fast-paced, high-volume environments with attention to detail • Ability to negotiate and engage with clinicians and perioperative leaders • Ability to work collaboratively in a team environment • Comfort working in high-tempo, time-sensitive environments with frequent schedule changes

🏖️ Benefits

• Comprehensive benefits package • Medical insurance • Dental insurance • Vision insurance • 401(k) plan with a company match • Paid time off and holidays • Professional development support • Employee wellness resources • Work/life balance • Inclusive culture of belonging and empowerment