Experience Partner

🔥 15 hours ago

🗽 New York – Remote

🗽 New York – Remote

💵 $24 - $28 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🪙 Affiliate Manager

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Schweiger Dermatology Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2010

🏥 Healthcare

💄 Beauty

🧘 Wellness

💰 $100M Private equity on 2018-06

Healthcare • Beauty • Wellness

Schweiger Dermatology Group is a national dermatology practice founded to provide fast, accessible, and high-quality skin care. It operates hundreds of clinics across many U. S. states offering board-certified medical, surgical, and cosmetic dermatology services as well as allergy testing and treatment, telehealth visits, skincare product retail, and clinical trials. The group emphasizes quick appointments, accepts most insurance plans, and provides both in-person and virtual care focused on skin disease treatment, skin cancer screening and removal, and aesthetic procedures.

📋 Description

• Use AI listening, quality scores, and patient and provider feedback to pinpoint experience gaps • Design and deliver onboarding and ongoing training for phone and text agents, in-house and outsourced • Partner with supervisors and managers so coaching happens every week • Ensure outsourced partners train to Schweiger's standard and achieve corresponding scores • Own scorecards and the listening process for human and AI interactions • Track training outcomes, retain effective approaches, and report results to leadership • Keep agents current on tool, workflow, and provider changes • Collaborate with call center leadership and outsourced call center partners • Perform other duties as assigned by the supervisor

🎯 Requirements

• 3+ years of related experience • Experience in contact center training, quality, or learning and development, ideally across both phone and text or chat • Track record of using data to decide what to train and showing that training moved a result • Comfort coaching frontline staff and working with outsourced partners you don't directly manage • Comfort using AI listening and analysis to find patterns • Clear writing and ability to turn a messy problem into simple training people remember • Working knowledge of HIPAA & OSHA compliance • Bachelor's Degree in related field preferred • Healthcare experience is a plus, not a requirement

🏖️ Benefits

• Medical (Virtual Care included) • HSA/FSA • Dental • Vision • 401K after 30 days of employment • Company Sponsored Short Term Disability (Only applicable for non-California employee) • Pre-tax savings available for public transit commuters • Birthday as an additional personal holiday • Employee discounts on Schweiger skin care products & cosmetic services

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