Systems Administrator I

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

⌨️ Systems Administrator

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

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ScriptPro

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1994

🏥 Healthcare

💼 Consulting

🏭 Manufacturing

Healthcare • Consulting • Manufacturing

ScriptPro is a company that provides a comprehensive range of operational, financial, and clinical solutions specifically designed for pharmacies. With advanced technology in pharmacy management and workflow systems, ScriptPro offers robotic prescription dispensing, adherence packaging, and patient engagement tools. Their innovative solutions support pharmacy operations by enhancing efficiency, reducing errors, and improving patient care outcomes, all while managing costs and optimizing financial performance.

📋 Description

• Resolve technical issues for external customers in live production environments • Provide remote support for customer hardware, software, operating systems, databases, and related infrastructure • Maintain, analyze, troubleshoot, and repair customer servers, hardware, peripherals, applications, operating systems, and system configurations • Support and maintain complex production systems, procedures, and database performance • Perform technical analysis and system tuning • Execute remote software configurations, upgrades, maintenance, and triage activities across physical and virtual server environments • Proactively monitor server and system health • Recommend preventative maintenance, system tuning, and hardware replacements • Execute and support backup, restore, failover, and disaster recovery procedures, including simulations and testing • Provide Windows Server and Windows Update Services support • Assist with deployment of approved software and custom packages • Collaborate with Systems Administration leadership, Field Operations, Engineering, Customer Support, and other internal teams • Document troubleshooting, technical findings, customer communications, resolutions, and other activities in Siebel or designated service-management systems • Conduct or participate in customer meetings regarding service performance, technical concerns, customer satisfaction, and issue resolution • Participate in the on-call support rotation, including nights, weekends, and holidays • Work Monday through Friday, 9:00 am to 6:00 pm CST • Perform other duties as assigned • Support ScriptPro's pharmacy robotics and services used in pharmacy settings across the United States and Canada

🎯 Requirements

• Associate's or Bachelor's degree in engineering, information technology, computer science, or a related technical field preferred • 2+ years of related experience in technical support, systems administration, or a similar IT environment • Experience using SQL query tools to troubleshoot database issues • Working knowledge of Microsoft SQL Server administration • Strong working knowledge of current Windows desktop and Windows Server operating systems, including client-server troubleshooting • Working knowledge of relational databases, Windows services, system configuration, and general systems administration concepts • Experience using modern remote-support and remote-desktop technologies • Familiarity with ticketing or service-management applications and SLA-driven support environments • Ability to support proprietary software applications and troubleshoot interactions between applications, operating systems, hardware, and databases • General knowledge of IT industry best practices, system administration, cybersecurity, and related technologies • Ability to work independently in a remote environment, manage priorities, and maintain strong attention to detail with limited direct supervision • Strong technical aptitude, analytical thinking, troubleshooting, and problem-solving skills • Excellent customer service skills with clear and effective written and verbal communication • Ability to manage multiple issues with varying priorities while consistently meeting individual and team goals • Preferred: CompTIA A+, Network+, Security+, Microsoft (MCSA/MCSE), or equivalent IT certifications • Preferred experience supporting physical and virtual Windows Server environments • Preferred experience with backup, restoration, disaster recovery, and business continuity processes • Preferred experience supporting Microsoft SQL Server environments • Preferred knowledge of the healthcare industry and/or medical insurance billing • Preferred knowledge of the pharmaceutical industry, particularly outpatient pharmacy operations • Preferred multilingual skills in Spanish, Arabic, or French • High-speed reliable internet access with a hard-wired connection • Distraction-free home office workspace • Willingness to participate in video virtual meetings with camera on • Must be able to obtain Department of Defense security clearance after date of hire • Must complete annual cybersecurity and privacy awareness training • Must have legal authorization to work in the United States • Must be able to complete a comprehensive background check after receiving a job offer • Ability to perform routine computer work and extended computer use • Ability to sit, use hands and fingers, and occasionally lift, squat, stoop, bend, and reach

🏖️ Benefits

• Medical, Dental, Vision • Short-Term Disability • Company Paid Life Insurance & Long-Term Disability • 24/7 on campus Gym • Vitality Wellness Program that helps lower your premium costs • Paid Time Off (PTO) • Parental Leave • Nine (9) paid holidays • Paid volunteer hours • Employee Assistance Program • Company-sponsored events and team-building activities • 401(k) Retirement Plan with company match • Financial investment services • Employee discounts on products and services • Remote work arrangement • Flexible remote-work support with home office workspace and reliable internet requirements