Client Success Manager

🔥 2 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $110k - $130k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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SeatGeek

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2009

🛍️ eCommerce

⚽ Sports

💰 $238M Series E on 2022-08

eCommerce • Entertainment • Sports

SeatGeek is a mobile-focused ticket platform that allows users to buy and sell tickets for live events such as sports, concerts, and theater performances. With an easy-to-use interface, SeatGeek integrates event listings, ticket purchasing, and resale in one place. The platform enhances the user's experience by offering personalized recommendations and insights into event trends. Furthermore, SeatGeek provides a comprehensive array of listings for major sports, music, and entertainment events, positioning itself as a go-to source for fans seeking tickets. The company's operations and offerings emphasize a seamless experience in accessing and enjoying live entertainment.

📋 Description

• Serve as a strategic partner to sports and entertainment clients, aligning SeatGeek’s technology with business goals to drive revenue growth • Build trusted relationships with senior leaders and key decision-makers across client organizations • Identify and execute opportunities across product adoption, commercial improvement, and fan experience • Lead internal and external business reviews and deliver insights supporting renewals, adoption, and client success • Generate client advocacy through case studies, referrals, and industry exposure • Manage daily communication, resolve issues, and build trust across a portfolio of clients, including complex accounts • Travel to client events as needed, up to 25%-30% • Analyze product usage, sales, and financial data using Looker, Excel, Google Suite, and internal reporting tools • Lead internal projects across departments to support client and team-wide requirements and influence roadmaps • Contribute to forecasting, onboarding, and scaling client success operations

🎯 Requirements

• 4+ years in a client-facing role such as customer success, account management, consulting, or partnerships in a SaaS, tech, or entertainment setting • Track record of driving client outcomes and improving business performance and revenue results, demonstrated through data • Experience presenting to and building relationships at leadership levels of internal and external partner organizations • Deep understanding of commercial and financial aspects of companies and how to impact the P&L • Strong communication and presentation skills • Confidence working with data • Experience with Looker, Google Suite, and other reporting tools including AI is a plus • Problem-solving, initiative, ability to navigate ambiguity, and adaptability • Collaborative, cross-functional working approach • Willingness to travel to client locations and events regularly, approximately 25%-30% • Bachelor’s degree preferred • Experience in sports or ticketing is a plus

🏖️ Benefits

• Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely • A WFH stipend to support your home office setup • Unlimited PTO • Up to 16 weeks of fully-paid family leave • 401(k) matching • Student loan matching program • Health, vision, dental, and life insurance • Up to $25k towards family building, reproductive health services and Gender-affirming care • $500 per year for wellness expenses • Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical • $360 per quarter to spend on tickets to live events • Annual subscription to Spotify, Apple Music, or Amazon music • Performance-based bonus • Opportunity to attend marquee sporting events and concerts

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